PARTS SALES PERSON I

Chaparral Motorsports•San Bernardino, CA

1d•Onsite

About The Position

A Parts Counter Sales Associate you will be responsible for order processing and providing technical assistance to customers via phone, E-mail and in-person.

Requirements

Basic data entry/keyboarding skills
Strong technical motorcycle knowledge.
Ability to work in a team environment
Knowledge of parts counter procedures
Ability to read write and interpret documents.
Ability to write routine reports and correspondence.
Ability to communicate effectively with customers.
Ability to add and subtract three digit numbers and toкак multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written and oral form.

Responsibilities

Look up records and enter customer information.
Process sales orders for motorcycle and ATV parts and accessories.
Process catalog requests.
Answer customer questions and deliver customer service.
Determine and communicate prices for parts requested.
Process change of address information.
Process order cancellations and changes.
Soliciting sale of feature, cross-selling, and up-selling products to customers.
Completing any follow-up necessary to ensure complete and accurate service and customer satisfaction.
Addressing complaints and customer concerns and bringing them to the attention of assigned Supervisor for further investigation and consideration.
Resolving customer service issues within a reasonable level of authority.
Displaying the ability to control calls and meet/exceed customer needs and expectations.
Also displaying good judgment by enlisting the assistance of supervisory or mentor help when required.
Displaying and understanding of, and the ability to, process International customer orders.
Displaying development of product and technical knowledge, as well use of the Chaparral motorsports catalog and web resources.
Displaying flexibility in work schedule.
Recognize opportunities and take the initiative to sell additional complimentary merchandise
Offer solutions and find alternatives to backordered or discontinued merchandise
Exercise good judgment and base decisions on the needs of the customer and the needs of the business
Ability to remain customer focused and responds in a positive manner when faced with difficult or stressful situations
Will be required to follow any other instructions and to perform any other duties requested by his or her supervisor