Parts Sales Counterperson
About The Position
Pape’ Machinery, Inc. is seeking a motivated and customer-oriented Parts Sales Counterperson I to join their team. This role is ideal for individuals who enjoy working in a positive, high-energy environment and providing excellent customer experiences. The company emphasizes investing in employee growth through robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance. The Parts Sales Counterperson will be the primary parts expert for customers needing to maintain and repair their equipment, handling interactions both in person and over the phone. Responsibilities include actively engaging with customers, identifying their needs, providing recommendations using product literature, specialized software, and their own knowledge, and translating technical details into actionable parts support to build lasting customer relationships. The role requires a focus on customer service, attention to detail, and a commitment to finding the best solutions, with an environment that recognizes contributions and supports growth.
Requirements
- Verifiable parts counter experience or applicable mechanical/service experience.
- Basic knowledge of parts inventory.
- Self-motivation and assertive drive.
- Ability to perform at a high level in a fast-paced and team-oriented environment.
- Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
- Above-average organizational skills.
Responsibilities
- Actively engage with customers to identify their needs and provide recommendations.
- Utilize product literature, specialized software systems, and knowledge of parts and equipment to offer timely and accurate solutions.
- Translate technical details into actionable parts support.
- Build trust and lasting relationships with clients.
- Provide parts expertise to customers maintaining and repairing equipment, both face-to-face and over the phone.
Benefits
- Competitive pay based on skills, training, and experience level.
- 401(k) & Roth 401(k) Retirement Plans with Company Match
- Medical, Dental, Vision and Prescription Insurance
- Flexible Spending Accounts (Flex Plans)
- Life Insurance
- Short- and Long-Term Disability Insurance
- Employee Assistance Program
- Online and Instructor-Led Training
- Tuition Reimbursement for Training Programs
- Progressive Vacation Plans
- Sick Leave
- 7 paid holidays each year
- Advancement opportunities
- Training and mentoring
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
