Parts Sales Counterperson II

Papé Group•Kent, WA

4d•$25 - $36

About The Position

Pape’ Machinery, Inc.’s Construction & Forestry Division is seeking an experienced, motivated, customer-oriented Parts Sales Counterperson II in Kent, Washington. The role provides parts expertise and customer support to people maintaining and repairing their equipment, both face-to-face at the counter and over the phone. The counterperson identifies customer needs, recommends parts and services, and helps customers locate complex or uncommon parts using product literature, specialized software systems, and knowledge of parts and equipment. The position emphasizes accurate, timely solutions, strong customer relationships, and a positive, detail-oriented approach. Pape’ offers training, mentoring, ongoing learning, competitive compensation, benefits, and opportunities for advancement. Compensation is $24.94–$36.16 per hour, depending on experience. Candidates must successfully pass a pre-employment drug test; the company maintains a drug-free workplace.

Requirements

At least 3 years of parts counter experience or applicable mechanical/service experience.
Advanced knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced, team-oriented environment.
Ability to communicate effectively with customers in person and by telephone to sell company parts and other services.
Above-average organizational skills.
Must successfully pass a pre-employment drug test.

Responsibilities

Engage with customers at the counter and by telephone to identify their parts needs.
Recommend parts and other services to customers.
Identify complex or uncommon parts using product literature, specialized software systems, and knowledge of parts and equipment.
Provide timely and accurate parts support and solutions.
Build trusting relationships with customers.