Parts Counterperson

Lou Fusz Kia of Columbus•Columbus, OH

About The Position

Lou Fusz Automotive Network is seeking a dependable, motivated, and customer-focused Parts Counterperson to support the day-to-day operations of its Parts and Service departments. The role works with technicians, service advisors, retail customers, wholesale accounts, vendors, and other team members to identify, locate, sell, and distribute parts for vehicle repairs and maintenance. The position is based in a fast-paced dealership environment and calls for organization, accuracy, responsiveness, a strong work ethic, and a commitment to customer service. Automotive parts experience is preferred, and the employer is open to candidates with automotive knowledge who are ready to develop their skills and careers. The organization describes itself as family-owned and operated and emphasizes Respect, Hard Work, Fun, Winning, Constant Improvement, and Teamwork. It promotes employee development and opportunities to take on new challenges and build a career within the organization.

Requirements

High school diploma or equivalent.
Strong customer service and communication skills.
Ability to work with internal and external customers.
Strong organizational skills and attention to detail.
Ability to prioritize multiple requests in a busy, fast-paced environment.
Basic computer and data-entry skills.
Comfort with part numbers, pricing, discounts, quantities, and basic calculations.
Dependability, punctuality, and commitment to teamwork.
Willingness to learn manufacturer products, systems, processes, and procedures.
Commitment to accuracy and taking ownership of supplying the correct part efficiently.

Nice To Haves

Previous automotive dealership parts experience.
Experience with automotive parts catalogs, dealership management systems, inventory systems, or similar technology.
Automotive knowledge and readiness to develop a career in the field.

Responsibilities

Assist service technicians and advisors with identifying, locating, and supplying parts for vehicle repairs and maintenance.
Assist retail and wholesale customers at the parts counter and by phone with inquiries, availability, pricing, and ordering.
Use electronic parts catalogs and dealership systems to identify and look up parts accurately.
Provide accurate pricing, availability, and estimated delivery information.
Pull and fill parts orders from dealership inventory accurately and efficiently.
Process special orders, backorders, and emergency orders, and monitor them through completion.
Communicate with technicians, advisors, customers, and department personnel about parts availability and order status.
Locate parts from outside sources when necessary to minimize repair delays.
Ensure parts issued to the Service Department are billed to the appropriate repair order.
Review body shop or repair estimates, when applicable, to verify parts and pricing.
Receive retail customer payments and process transactions according to dealership procedures.
Prepare parts for shipment, delivery, or customer pickup.
Help receive, stock, organize, and maintain parts inventory.
Perform bin checks and inventory verification to support accurate counts and proper stocking levels.
Notify Parts Management about low-stock, out-of-stock, obsolete, or high-demand parts.
Maintain a clean, safe, organized, and professional parts counter and work area.
Build working relationships with technicians, service advisors, vendors, and customers.
Identify opportunities to improve department efficiency, customer satisfaction, and parts sales.
Follow dealership, manufacturer, safety, and department policies and procedures.
Perform other duties as assigned by Parts Management.