Parts Sales Counterperson II

Papé Group • Portland, OR

7h • Onsite

About The Position

Pape’ Machinery, Inc. is seeking an experienced, motivated, and customer-oriented Parts Sales Counterperson II to join their team in Portland, OR. This role is ideal for someone who enjoys working in a positive, high-energy environment and providing excellent customer experiences. The Parts Sales Counterperson II will serve as the primary parts expert for customers needing to maintain and repair their equipment, handling interactions both in person and over the phone. The position involves actively identifying customer needs, recommending parts (including complex or uncommon ones), and utilizing product literature, specialized software, and expert knowledge to provide timely and accurate solutions. The role emphasizes building trust and relationships with clients through a positive attitude, attention to detail, and a commitment to finding the best solutions. Pape' Machinery, Inc. offers a supportive environment with opportunities for growth, recognition, and rewards.

Requirements

• 3 or more years of parts counter experience or applicable mechanical/service experience
• Advanced knowledge of parts inventory.
• Self-motivation and assertive drive.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
• Above-average organizational skills.

Nice To Haves

• John Deere parts counter experience is preferred.

Responsibilities

• Actively engage with customers to identify their needs and provide recommendations.
• Identify complex or uncommon parts.
• Utilize product literature, specialized software systems, and expert knowledge of parts and equipment to offer timely and accurate solutions.
• Translate technical details into actionable parts support.
• Build trust and lasting relationships with clients.
• Provide a great experience for customers.

Benefits

• Competitive pay based on your skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• Paid Holidays (80 hours of vacation, 40 hours of Sick Leave, and 7 paid holidays each year)
• Advancement opportunities (promoting from within)
• Training and mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed