Parts Sales Counterperson I

Papé Group•Kapolei, HI

7d•$21 - $27•Onsite

About The Position

Pape’ Material Handling, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join their team. This role is crucial for customers needing to maintain and repair their equipment, acting as the go-to parts expert. The position involves actively engaging with customers, identifying their needs, and providing recommendations using product literature, specialized software, and growing knowledge of parts and equipment. The goal is to offer timely and accurate solutions, translate technical details into actionable parts support, and build trust and lasting relationships with clients. The company emphasizes customer service, attention to detail, and finding the best solutions, offering a supportive environment where contributions are recognized and growth is encouraged.

Requirements

Verifiable parts counter experience or applicable mechanical/service experience.
Basic knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
Above-average organizational skills.

Nice To Haves

Forklift experience is preferred but we will train the right person!

Responsibilities

Actively engage with customers to identify their needs and provide recommendations.
Use product literature, specialized software systems, and knowledge of parts and equipment to offer timely and accurate solutions.
Translate technical details into actionable parts support.
Build trust and lasting relationships with clients.
Provide parts expertise to customers for equipment maintenance and repair.
Assist customers face-to-face at the counter or over the phone.
Ensure customers receive the right parts when they need them.