Parts Representative

Wajax • Pasadena, NL

9d • Onsite

About The Position

As a key member of the Wajax team, the Parts & Service Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for inventory and support for the service department. Secondary functions include customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties.

Requirements

• Journeyman Parts Technician or equivalent work experience
• Functional written and verbal communication skills.
• Computer knowledge
• Proven ability to work effectively with others.
• A valid Driver’s License.

Responsibilities

• Participate with regularly scheduled counts to ensure inventory is maintained and accurate.
• Ensure prompt, efficient and timely flow of paperwork.
• Maintain a follow-up on all open parts orders and advise the Service Department and/or Customers of the order delays.
• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
• Build and maintain strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts.
• Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.
• Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.
• Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.
• Picks stock for customers as required; receives and inputs stock using electronic systems.
• Produces accurate, timely and efficient documentation of all transactions within the parts team.
• Daily shipping & receiving.
• Handle emergency orders.
• Stock orders.
• Inter branch transfers.
• Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities.

Benefits

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan.
• Award-Winning Health and Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed