Parts Representative

Wajax

About The Position

As a key member of the Wajax team, the Parts & Service Clerk is responsible for providing a high level of customer service in support of the business of service and parts sales to the market. This role ensures efforts are made to support repeat business by supporting the front counter/order desk, warehouse, and back counter, and supports the Service Department with administration duties.

Requirements

Previous parts experience and asset.
Functional written and verbal communication skills.
Computer knowledge
Proven ability to work effectively with others.
A valid Driver’s License.

Responsibilities

Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts.
Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.
Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.
Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.
Picks stock for customers as required; receives and inputs stock using electronic systems.
Produces accurate, timely and efficient documentation of all transactions within the parts team.
Daily shipping & receiving
Handle emergency orders
Stock orders
Inter branch transfers
Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities.

Benefits

Competitive pay
Comprehensive benefits
Learning and development
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums)
Health spending account
Wajax led e-learning
Product training through industry leading manufacturers
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Company matched pension plan
Award-Winning Health and Wellness Program.