Parts Representative

Yamato CorporationGrafton, WI
Onsite

About The Position

This is a 100% onsite role in Grafton, WI. Candidates must be able to commute daily; remote work is not available. Candidates must be authorized to work in the United States. Visa sponsorship is not available for this role. About Yamato: Yamato is a global leader in advanced weighing, filling, and inspection solutions, with a legacy dating back to 1920. The company manufactures weighing technology used in heavy industrial and food applications. Learn more at YamatoAmericas.com

Requirements

  • Associate degree in Business or related field preferred; equivalent experience considered.
  • High school diploma or equivalent required, along with customer service experience.
  • One to two years of customer service experience in a fast-paced or high-volume environment preferred.
  • Strong computer skills and written communication abilities required.
  • Experience with ERP systems, preferably Epicor, is a plus.
  • Ability to accurately follow written and verbal instructions, including process workflows and visual aids.
  • Strong organizational skills with attention to detail, including accurate data entry, order processing, and ability to manage multiple priorities in a fast-paced environment.
  • Must be authorized to work in the United States.
  • Must be able to commute daily to Grafton, WI.

Nice To Haves

  • Bilingual (English/Spanish) skills are a plus to support communication with Latin American customers.

Responsibilities

  • Receive and process customer inquiries and orders via phone, email, fax, and in person.
  • Enter orders accurately into the Epicor ERP system.
  • Coordinate with shipping to ensure timely and accurate fulfillment.
  • Process customer returns and evaluate credit/no-credit recommendations for Supervisor approval in accordance with company policies.
  • Maintain strong customer relationships by providing responsive service and resolving inquiries or concerns in a timely manner.
  • Maintain accurate customer records and order information in the Epicor ERP system to ensure data integrity.
  • Work with shipping, sales, and internal departments to support efficient order processing and issue resolution.

Benefits

  • 100% company-paid premiums for health, dental, and vision coverage
  • Life insurance
  • Short- and long-term disability options
  • 401(k) with company match and immediate vesting
  • 18 days of PTO each calendar year
  • PTO carryover policy
  • 10 company-paid holidays
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service