Parts Representative

Yamato Corporation • Grafton, WI

3d • Onsite

About The Position

This is a 100% onsite role in Grafton, WI. Candidates must be able to commute daily; remote work is not available. Candidates must be authorized to work in the United States. Visa sponsorship is not available for this role.

About Yamato: Yamato is a global leader in advanced weighing, filling, and inspection solutions, with a legacy dating back to 1920. The company manufactures weighing technology used in heavy industrial and food applications.

Learn more at YamatoAmericas.com

Requirements

• Associate degree in Business or related field preferred; equivalent experience considered.
• High school diploma or equivalent required, along with customer service experience.
• One to two years of customer service experience in a fast-paced or high-volume environment preferred.
• Strong computer skills and written communication abilities required.
• Experience with ERP systems, preferably Epicor, is a plus.
• Ability to accurately follow written and verbal instructions, including process workflows and visual aids.
• Strong organizational skills with attention to detail, including accurate data entry, order processing, and ability to manage multiple priorities in a fast-paced environment.
• Must be authorized to work in the United States.
• Must be able to commute daily to Grafton, WI.

Nice To Haves

• Bilingual (English/Spanish) skills are a plus to support communication with Latin American customers.

Responsibilities

• Receive and process customer inquiries and orders via phone, email, fax, and in person.
• Enter orders accurately into the Epicor ERP system.
• Coordinate with shipping to ensure timely and accurate fulfillment.
• Process customer returns and evaluate credit/no-credit recommendations for Supervisor approval in accordance with company policies.
• Maintain strong customer relationships by providing responsive service and resolving inquiries or concerns in a timely manner.
• Maintain accurate customer records and order information in the Epicor ERP system to ensure data integrity.
• Work with shipping, sales, and internal departments to support efficient order processing and issue resolution.

Benefits

• 100% company-paid premiums for health, dental, and vision coverage
• Life insurance
• Short- and long-term disability options
• 401(k) with company match and immediate vesting
• 18 days of PTO each calendar year
• PTO carryover policy
• 10 company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree