Parts Manager - Olympia, WA

Gordon Truck Centers•Olympia, WA

About The Position

Gordon Truck Centers, Inc. (GTC) is hiring a Parts Manager in Olympia, Washington. The Parts Manager manages the profitability and efficiency of the store’s Parts Department, including purchasing, inventory control, staff utilization, pricing, merchandising, display, and advertising. The role oversees the department’s profit and loss, controls costs, and develops opportunities for profitable growth. It also leads parts counter and embedded department parts-support staff, and works with other departments, customers, vendors, and company leadership to support efficient operations and customer satisfaction. The role is primarily indoors, with some noise from nearby operating departments. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with shift flexibility required. Occasional off-hour shifts or special-event work may be required. The position involves standing, bending, stretching, computer keyboard and telephone use, and occasional lifting of up to 50 pounds. Compensation starts at a $92,200 base salary plus an incentive program, based on experience.

Requirements

At least four years of parts management or equivalent experience.
Solid working knowledge of a dealership-level parts department.
Proven leadership skills.
Professional and safety-minded conduct.
Excellent verbal and written communication and listening skills.
Excellent customer-service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.
Ability to meet the position’s physical demands, including occasional lifting of up to 50 pounds.
Must have shift flexibility.

Nice To Haves

College degree or relevant on-the-job experience.
Proficiency with Procede, DTNAConnect, PartsPro, Paragon, Power BI Reporting, Cummins, CAT, and Absorb.

Responsibilities

Manage the department’s profit and loss, control costs, and create and implement opportunities for profitability growth.
Lead parts counter and embedded department parts-support personnel, including hiring, training, scheduling, payroll, retention, coaching, goal setting and monitoring, and performance management.
Implement systems and procedures to protect the safety of staff and company property.
Hold employee meetings to discuss activities and shared concerns and develop strategies for efficient operations.
Design and maintain a staff cross-training program, tracking and documenting tasks.
Ensure staff complete required monthly training in the company Learning Management system.
Design and communicate career-path growth opportunities for staff.
Manage and monitor inventory control to minimize obsolescence and maintain healthy stock, including cycle counting, zero-location inventory, inventory turns, purchasing, lost-sales tracking, loss control, cores, and warranty cores.
Ensure vehicles and equipment meet safe and working standards.
Champion Elite Support Continuous Improvement initiatives and maintain efficient parts procedures.
Maintain Continuous Improvement policies that support a clean, organized department, including the parts merchandising and lobby area.
Promote ongoing communication between departments to support timely parts turnaround and efficient process flow.
Build customer relationships and promptly handle complaints according to dealership guidelines.
Develop, enforce, and monitor customer-service guidelines to support maximum customer satisfaction.
Implement processes to continually promote sales specials to customers.
Build and maintain mutually beneficial vendor relationships.
Manage freight recovery for inbound and outbound freight carriers.
Work with sales and corporate staff to set pricing policies that balance volume, customer loyalty, and business costs.
Collaborate with leadership to establish department goals and use project-management tools to meet deadlines.
Regularly communicate department successes, failures, and needs to upper management.
Assist the counter team and answer phones during busy periods, and perform other duties as business needs require.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance.
Employee assistance program.
Company Health Savings Account enrollment for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax and post-tax Roth 401(k) options.
Dollar-for-dollar 401(k) match up to 3% of income for qualifying employees.
Paid vacation and personal time off.
Six paid holidays.