Parts Manager

Colton RV & Marine•Town of Perrysburg, NY

11d

About The Position

Colton RV & Marine is seeking a dynamic, experienced Parts Manager to lead the Parts Department at its Southtowns locations. The role focuses on operational efficiency, inventory management, customer satisfaction, sales growth, and building a positive, high-performance team culture. The Parts Manager is responsible for department profitability, parts operations, employee development, customer loyalty, and coordinating strategic marketing plans with company leadership and marketing teams.

Requirements

At least 2 years of experience in a store management leadership role in a retail environment.
Valid driver's license.
Ability to work a flexible schedule, including nights, weekends, holidays as needed, and special events.
Ability to inspire and motivate teams to achieve success.
Skills in mentoring, coaching, and developing employees.
Proficiency with Microsoft Office programs, including Outlook, Word, and Excel, and ability to learn proprietary programs.

Nice To Haves

Bachelor's or associate degree preferred.

Responsibilities

Develop and execute plans to achieve budgeted sales, gross margins, and operational efficiencies, including monitoring and adjusting pricing.
Establish and oversee back-counter and receiving processes that provide timely service to technicians, accurately handle receiving, efficiently process special orders, and support effective internal communication.
Develop and execute retail and customer-orientation processes that provide high customer service while achieving sales goals.
Monitor and control parts inventory, including shrinkage, obsolescence, special orders, and stock levels that balance margin and turnover; maintain accurate, current open purchase orders and manage Parts AR.
Build vendor partnerships to negotiate pricing and provide support for the team.
Build and lead a cohesive team aligned with company values and focused on a productive work environment and high performance.
Coach employees and model company values and daily store activities, including customer service and selling, to improve productivity and satisfaction.
Ensure the department is appropriately structured and staffed, including effective recruiting.
Develop employees through reviews, development plans, training, rewards, promotions, and disciplinary tools.
Identify and resolve employee issues and concerns proactively.
Communicate company and department policies and procedures, and communicate performance and goal tracking to management and employees at the location.
Create an environment that promotes customer loyalty and strong market share through excellent service.
Achieve high customer satisfaction through timely service and support and effective follow-up using available tools, systems, and processes.
Ensure products are professionally displayed and facilities, equipment, and grounds are clean, safe, organized, and professional in appearance.
Develop, communicate, and execute strategic marketing plans in coordination with company leadership and marketing teams.