Parts-Manager

Ascendance Truck Centers•Virginia, MN

10d

About The Position

Ascendance Truck Centers is seeking a full-time, experienced Parts Manager for its Virginia location. The Parts Manager is responsible for achieving a satisfactory profit on dealer capital invested in parts inventory through effective purchasing, inventory control, staff utilization, security, pricing, merchandising, display, and advertising. The role oversees department operations, customer service, sales and profitability, inventory management, regulatory compliance, and employee supervision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and effectively present information and respond to questions from managers, clients, customers, and the public.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret varied technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Valid driver's license required.

Nice To Haves

Medium/Heavy Truck Parts Specialist Certification preferred.

Responsibilities

Forecast department goals and objectives and work to achieve them.
Maintain balanced parts inventory to meet the needs of the service department, body shop, wholesale accounts, and do-it-yourself customers.
Set individual parts inventory levels to support maximum turnover and monitor inventory to reduce obsolescence.
Ensure parts are tagged correctly so the dealership receives full factory credit.
Supervise stock-order procedures and establish and enforce policies for special orders; ensure stock orders account for at least 65 percent of all orders.
Analyze monthly sales, expenses, and inventory to maintain profit goals.
Develop and administer a wholesale parts program that generates profit.
Provide internal dealership customers with the same quality of service as outside customers and coordinate with service and body shop managers to ensure timely availability of parts for internal jobs.
Attend managers' meetings and hold monthly department meetings.
Review departmental operations and storage layout and revise them as needed for effectiveness.
Provide technical assistance to parts department employees.
Coordinate timely processing and flow of paperwork, shipping, and receiving.
Monitor daily reports, including DOC and sales productivity, and develop and use a lost-sales tracking report.
Direct outside parts and counter sales efforts, including a telemarketing program to maintain customer contact.
Use manufacturers' inventory co-op advertising opportunities.
Develop, enforce, and monitor customer-service guidelines; handle customer complaints promptly according to dealership guidelines.
Ensure dealership purchases are properly accounted for before payment and assist with collection of past-due accounts.
Enforce safety requirements, including forklift training and operation, processing SDS sheets for products carried, and OSHA Right-to-Know requirements.
Keep abreast of and comply with applicable federal, state, and local regulations affecting parts sales.
Maintain a professional appearance.
Prepare and administer an annual operating budget for the parts department.
Establish pricing parameters for customer categories to generate sufficient gross profit while maintaining customer loyalty.
Develop sales promotions.
Directly supervise Parts Department employees, including interviewing, hiring, training, motivating, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Perform other duties as assigned.