Parts Manager

Okoboji Motor Company•Spirit Lake, IA

1d•Onsite

About The Position

Okoboji Motor Company is seeking an experienced Parts Manager to lead and develop its parts team in Spirit Lake, Iowa. The Parts Manager oversees dealership parts department operations, including inventory management, parts sales, purchasing, pricing, personnel management, and customer satisfaction. The role works closely with service department leadership, technicians, vendors, and customers to ensure parts availability while maximizing profitability and operational efficiency. The position includes managing daily department operations, inventory and procurement, sales performance, employee development, service department support, customer relations, returns and warranty processes, reporting, and safety and compliance. The manager is expected to demonstrate behaviors consistent with the company’s values in interactions with customers, coworkers, and vendors.

Requirements

Experience in automotive parts operations, preferably in a dealership environment.
Knowledge of automotive parts catalogs, ordering systems, and inventory management software.
Strong leadership, communication, organizational, and problem-solving skills.
Understanding of inventory turnover, gross profit margins, and departmental financial performance.
Ability to build relationships with customers, suppliers, technicians, and management.
Ability to work well in a process-driven environment.
High school diploma or equivalent.
Valid driver's license.

Nice To Haves

Experience with manufacturer parts programs and dealership management systems.

Responsibilities

Oversee daily parts department operations, establish priorities, and ensure efficient workflow.
Maintain appropriate inventory levels, monitor stocking trends, perform cycle counts, and reduce obsolete or excess inventory.
Manage parts procurement, special orders, emergency orders, and vendor relationships to ensure timely availability and competitive pricing.
Monitor parts sales, gross profit margins, pricing strategies, and department performance against established goals.
Hire, train, coach, and supervise parts department employees while maintaining productivity and accountability.
Coordinate with service advisors and technicians to ensure repair orders are filled accurately and promptly.
Resolve customer concerns, support wholesale and retail parts sales, and maintain high service standards.
Oversee parts returns, warranty claims, core returns, credits, and vendor adjustments.
Review inventory reports, sales reports, gross profit, expenses, and other key performance indicators.
Maintain an organized, safe department and follow dealership policies and applicable manufacturer requirements.
Demonstrate behaviors consistent with the company’s values in interactions with customers, coworkers, and vendors.