Parts Manager

MHC Kenworth•Raleigh, NC

13d•Onsite

About The Position

The Parts Manager is responsible for the day-to-day operation of the branch’s Parts Department in compliance with established policies and procedures. The role plans, directs, and controls department activities to meet growth and profit objectives; formulates department objectives, plans, procedures, and programs; and evaluates results against objectives. The Parts Manager maintains professional customer service and identifies customer needs. The position assesses current and future department needs, trends, problems, and profit opportunities; establishes short- and long-term operating and financial objectives; and ensures department policies and objectives are understood and applied. The manager formulates monthly and annual sales and profit objectives and expense budgets, evaluates department performance, develops merchandising strategies, and maintains communication across branch departments. The role also promotes safe work practices, develops positive customer-relations practices, monitors competition and market conditions, keeps the Branch Manager informed, conducts sales meetings, and trains and develops department personnel. Other duties may be assigned by the supervisor. This is designated as a safety-sensitive position. Working under the influence of marijuana or another illegal drug may pose a threat to health or safety or create a risk of injury, illness, or death, given duties involving potential operation, repair, maintenance, or monitoring of equipment or vehicles, or handling hazardous materials or waste.

Requirements

Thorough knowledge of all phases of the Parts Department.
Excellent leadership and communication skills.
Positive can-do attitude.
Strong work ethic and commitment to extra hours when needed.

Nice To Haves

Three years of previous Parts Department experience, including both inside and outside parts sales.

Responsibilities

Manage the day-to-day operation of the branch Parts Department in accordance with established policies and procedures.
Plan, direct, and control department activities to achieve growth and profit objectives.
Formulate department objectives, plans, procedures, and programs, and evaluate performance against objectives.
Assess current and future department needs, trends, problems, and profit opportunities.
Establish short- and long-term operating and financial objectives for the department within company plans and policies.
Ensure department policies and objectives are understood and effectively applied.
Develop annual and monthly sales and profit objectives and expense budgets in accordance with company objectives.
Review department results and take appropriate action as needed.
Develop merchandising strategies to achieve department objectives.
Maintain communication within and between branch departments.
Promote safe work habits and ensure safety rules are followed.
Develop and maintain policies and practices that support positive customer relations.
Monitor competition, market conditions, and department operations; keep the Branch Manager informed.
Conduct regular sales meetings.
Train and develop Parts Department personnel.
Perform other duties as assigned by the supervisor.