Parts Manager

H & R Agri-Power • McMinnville, TN

11d

About The Position

The Parts Manager manages the dealership’s parts operations to provide a high level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. The role supervises and trains department employees, serves customers, manages inventory and budgets, monitors departmental goals, and reviews operational accuracy and efficiency.

The position involves working throughout the dealership and may require extended hours and weekends. The work may take place in a non-climate-controlled environment or outdoors in inclement weather, and includes physical activity such as moving around the dealership, climbing on or around equipment, and lifting items.

Requirements

• At least 3 years of management experience.
• At least 3 years of customer service experience.
• At least 2 years of experience in Parts Department operations.
• In-depth experience using multiple computer databases, Outlook, and Excel.
• High school diploma or equivalent.
• Ability to maintain professionalism and courtesy when interacting with customers.
• Willingness and ability to work in and promote a customer- and team-driven environment.
• Ability to lead others productively and motivate team members.
• Ability to multitask efficiently.
• Positive attitude.
• Clear and concise communication one-on-one and in groups.
• Ability to read, comprehend, and interpret internal reports.
• Strong customer service skills and ability to lead by example.
• Logical and critical-thinking skills for problem-solving.
• Ability to set work priorities and work independently.
• Ability to carry out written and verbal directions satisfactorily.
• Computer skills.
• Ability to work extended hours and weekends.
• Ability to move around the dealership building and grounds without assistance.
• Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk, or climb, and to climb in, out of, and under equipment.
• Ability to operate equipment and tools safely and properly.
• Ability to lift 10 pounds normally, 25 pounds frequently, and up to 75 pounds occasionally.
• Ability to work in a non-climate-controlled environment or outside in inclement weather.

Responsibilities

• Supervise Parts Department employees.
• Lead and train team members in departmental operations.
• Look up and take customer orders in person and by phone.
• Create annual budgets and goals for the Parts Department.
• Monitor the monthly marketing plan to ensure departmental goals are achieved.
• Merchandise parts inventory to meet sales and profit targets.
• Work to maintain an accurate inventory.
• Review the previous day’s operations for accuracy and efficiency.
• Establish and maintain customer relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED