Parts Manager

Laborde Products•Deer Park, TX

49d•Onsite

About The Position

Laborde Products, a leading marine engine distributor with over 25 years of service across the Southeast, Great Lakes, and East Coast, is seeking a Parts Manager for its Deer Park, TX location. This role involves managing the Parts and Warehouse Departments, overseeing parts sales, and ensuring customer satisfaction through product knowledge and excellent service. The ideal candidate will innovate the delivery of service and quality parts, develop a customer loyalty-focused sales process, manage the order process, handle customer issues, coach the team on using the online portal, monitor customer satisfaction, maintain accurate inventory through cycle counts, oversee shipping and receiving, manage daily paperwork, and lead/train the Parts and Warehouse teams.

Requirements

5+ years of related parts sales and management experience.
Strong leadership and team building skills.
High energy with a positive attitude and strong work ethic.
Willing to face complex issues head on, work through challenges, and implement changes to build a stronger organization.
Strong customer service mentality.
Excellent organizational skills.
Well-developed interpersonal skills.

Responsibilities

Develop and lead a sales process that's not just about selling parts but creating customer loyalty and referrals.
Oversee the customer order process, ensuring a seamless experience from purchase to delivery.
Manage customer requests and complaints, turning challenges into opportunities.
Coach the Parts Team to drive customers to our online portal.
Keep a pulse on customer satisfaction levels and implement changes to ensure we're exceeding expectations.
Ensure a perpetual (cycle count) physical inventory to ensure accuracy of our parts supply.
Oversee shipping and receiving, ensuring that we keep our operations moving seamlessly.
Ensure a smooth flow of daily parts paperwork.
Coach, inspire, and elevate our Parts and Warehouse teams to peak performance.
Identify and implement training opportunities to ensure that the Parts Team knows our products inside out and delivers an exceptional customer experience.