Parts Manager

Bentley Truck Services•Allentown, PA

52d•Onsite

About The Position

Bentley Truck Services is seeking a hands-on Parts Manager to lead their Parts team and ensure efficient daily operations. This role involves team leadership, inventory management, parts sales, and customer service. The ideal candidate will actively participate in team tasks, including operating a forklift when necessary. The Parts Manager will collaborate with Service, customers, vendors, and management to ensure parts availability, maintain inventory accuracy, and provide excellent service.

Requirements

Parts, inventory, or management experience preferred.
Strong inventory control and organizational skills.
Excellent customer service and communication skills.
Comfortable using computers, inventory systems, and spreadsheets.
Strong problem-solving and decision-making abilities.
Ability to lead by example in a hands-on environment.

Nice To Haves

Forklift experience is a plus.

Responsibilities

Lead daily Parts operations and support team members.
Assist customers and technicians in identifying and sourcing correct parts.
Prepare parts estimates and process customer orders.
Manage inventory, cycle counts, stock orders, and inventory accuracy.
Receive, inspect, label, package, and organize incoming parts.
Pull parts for work orders and prepare orders for pickup, delivery, or shipment.
Source hard-to-find parts and place emergency orders.
Process warranty returns and maintain required paperwork.
Communicate with customers, vendors, suppliers, and other departments.
Monitor inventory, dead stock, and other Parts Department reports.
Stay current on new products, product updates, and vendor information.
Pick up and deliver parts locally as needed.
Identify opportunities to improve processes, productivity, and customer service.
Maintain a clean, organized, and safe department.
Follow all company, OSHA, and safety requirements.
Operate a forklift and assist with hands-on tasks as needed.