Parts Manager

Fix Group Management•Franklin, TN

26d•$20 - $23

About The Position

The Parts Manager oversees all parts and shop supplies within the shop, ensuring parts are ordered and received promptly to support efficient shop production while maintaining parts margin goals. The role includes organizing inventory and storage areas, distributing parts to technicians and departments, processing invoices and returns, following up on orders, and communicating with technicians, managers, service advisors, customers, and vendors. The Parts Manager also supports paint-shop organization and helps ensure parts are ready for processing. The role is expected to maintain a monthly parts margin of 25% or less, build vendor relationships and negotiate pricing, and prioritize parts quality, cost, and timeliness. Additional duties include answering phone calls, scheduling customer appointments, checking customers and vehicles in and out, and completing other work as needed by the General Manager. The position requires customer service or administrative experience, organization and communication skills, basic computer and math abilities, and the ability to meet the listed physical demands.

Requirements

At least 1 year of experience in a customer service or administration-related position.
Ability to complete tasks in a timely manner in an environment with frequent distractions and interruptions.
Working knowledge of a Windows computer, including typing or dictating at least 30 words per minute, using a cursor and monitor, operating email, and using common word-processing and spreadsheet software.
Fluent verbal and written communication in English.
Ability to count and perform basic math using a calculator.
Ability to lift more than 50 pounds without assistance.
Ability to get into and out of various vehicles without assistance.
Ability to drive a motor vehicle with passengers.
Ability to walk or stand for 90% of the day.
Ability to work in various weather conditions.

Responsibilities

Oversee receipt, sorting, labeling, and checking of incoming parts against parts lists and invoices.
Verify that parts are correct and undamaged, and receive parts using parts lists and Tekmetric.
Distribute parts promptly to the appropriate technicians and departments.
Organize parts storage areas using racks, shelving, and bins; securely label and store small parts.
Keep the shop floor clear of parts, remove old parts and boxes after jobs are completed, and collaborate with the General Shop to maintain cleanliness.
Scan and verify parts for accurate invoicing and post invoices before the end of the day.
Handle parts returns and credits, negotiate credits for damaged parts, and follow up on credits weekly.
Follow up on parts orders, search for and source components, communicate with dealers, verify arrival dates, and update advisors about issues.
Process and follow up on electronic parts orders.
Communicate with service advisors, technicians, and vendors about parts changes, delays, and pricing.
Assist the paint shop with parts organization and ensure paintable parts are matched with technicians and ready for processing.
Maintain a monthly parts margin of 25% or less and negotiate vendor pricing to help control costs.
Maintain accurate inventory and timely distribution of parts and shop supplies to support production goals.
Collaborate with staff to ensure correct parts are quoted or available.
Answer phone calls, schedule customer appointments, and check customers and vehicles in and out.
Complete other work as needed by the General Manager.