Parts Manager

Floyd's Truck Center•Rapid City, SD

About The Position

The Parts Manager supervises the Parts, Warehouse, Shipping/Receiving, and associated sales positions, with responsibility for departmental profitability, positive team dynamics, staff training and coaching, and customer relationships. The role manages inventory and department operations, supports service department needs, develops sales and promotional activity, and works with the Dealer Principal and General Manager to establish and meet department goals. The manager also prepares reports when requested and is responsible for customer satisfaction and compliance with company policies and applicable requirements.

Requirements

Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet the company's production and quality standards.
Ability to meet the physical demands of the role, including standing, handling and reaching, walking, climbing or balancing, stooping, kneeling, crouching or crawling, and occasionally sitting.
Ability to regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Supervise Parts, Warehouse, Shipping/Receiving, and associated sales staff, and support staff when needed.
Train and coach personnel on their job expectations, processes, and responsibilities.
Maintain an accurate inventory management and control system, including creating and evaluating inventory reports.
Maintain stock levels that meet demand and support healthy inventory turnover.
Plan to support the service department’s requirements and goals.
Review stock orders to promote timely movement and balanced inventory.
Establish and manage an organized, effective, and congenial Parts and Accessories department.
Develop and implement procedures for ordering, receiving, documenting, displaying, selling, and restocking merchandise.
Keep current with Parts and Accessories management practices and the computer systems used for inventory management.
Organize employees to keep the department clean and efficient.
Prepare and present reports to the General Manager and Dealer Principal when requested.
Work with the Dealer Principal and General Manager to set monthly and annual departmental goals.
Meet budgeted expense and revenue goals and manage the department to achieve expected gross and net profit.
Attend relevant training to stay current with merchandising trends and inventory control issues.
Develop promotional and advertising campaigns and organize promotions that encourage customers to return to the dealership.
Develop plans to improve return on investment in parts inventory and increase Parts and Accessories sales.
Provide realistic estimates for back-ordered parts and clearly communicate expected receipt times to customers.
Inform customers about new merchandise, specials, and sales, and suggest complementary products.
Promote customer satisfaction and determine management, production, and quality requirements by asking questions and listening.
Attend company meetings as required and maintain follow-up on assigned projects.
Set personal performance goals consistent with company productivity standards and develop strategies to meet them.
Review daily, weekly, monthly, and yearly actions to improve time use and planning.
Keep abreast of business terminology and technological changes in products and services.
Understand applicable federal, state, and local requirements governing the company’s business.
Follow supervisors’ lawful directions and company work rules and procedures, and participate in performance management.
Interact positively with others and support employee morale.
Uphold company non-disclosure and confidentiality policies and agreements.
Work evening, weekend, and holiday hours as required.