Parts Manager

FLOYDS TRUCK CENTER•Rapid City, SD

About The Position

The Parts Manager supervises the Parts, Warehouse, Shipping/Receiving, and associated sales positions, with responsibility for departmental profitability, positive team dynamics, staff training and coaching, and customer relationships. The role oversees inventory management, purchasing, stock levels, merchandising, sales, promotions, and department operations to support customer needs and meet revenue, expense, and profit goals. The Parts Manager also works with the Dealer Principal and General Manager to establish departmental goals and prepares reports when requested. The role requires customer-focused communication, effective staff organization, and maintaining knowledge of relevant products, technology, business terminology, and legal requirements. The employee must follow company policies and procedures, participate in performance management and meetings as required, and work evenings, weekends, and holidays as required. The work involves regularly standing, handling objects, reaching, and talking or hearing; frequently walking, climbing or balancing, and stooping, kneeling, crouching, or crawling; and occasionally sitting. The employee regularly lifts or moves up to 20 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds. Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet the company's production and quality standards.
Ability to perform the described physical duties, including lifting and moving items weighing up to 100 pounds occasionally.

Responsibilities

Supervise the Parts, Warehouse, Shipping/Receiving, and associated sales positions, supporting departmental profitability and positive team dynamics.
Train and coach parts and accessories staff on job expectations, processes, productivity, and job satisfaction.
Maintain an up-to-date inventory management and control system, including creating and evaluating inventory reports.
Maintain stock quantities that meet demand and support good inventory turn ratios.
Plan to support service department requirements and goals.
Review stock orders to promote timely movement and balanced inventory.
Establish and manage an organized, effective, and congenial parts and accessories department.
Create and implement procedures for ordering, receiving, documenting, displaying, selling, and restocking merchandise.
Keep current with parts and accessories management and the computer systems used for inventory.
Organize employees to keep the department clean and efficient.
Prepare and present reports to the General Manager and Dealer Principal when requested.
Work with the Dealer Principal and General Manager to establish monthly and annual department goals.
Meet budgeted expense and revenue goals and generate expected gross and net profit.
Attend relevant training to stay current with merchandising trends and inventory control issues.
Establish promotional and advertising campaigns and organize promotions to encourage customers to return to the dealership.
Develop plans to increase the return on investment of parts inventory and creatively increase parts and accessories sales.
Estimate and clearly communicate expected receipt times for back-ordered parts, setting realistic customer expectations.
Bring new merchandise, specials, and sales to customers’ attention and suggest complementary products.
Ensure customer satisfaction by identifying management, production, and quality requirements through questions and attentive listening.
Attend company meetings as required and maintain a follow-up system for assigned projects.
Set personal performance goals consistent with company productivity standards and develop strategies to achieve them.
Review and analyze work and time use at the end of each day, week, month, and year to improve planning and effectiveness.
Stay informed about business terminology, technological changes in products and services, and applicable federal, state, and local requirements.
Follow lawful supervisor directions, work rules, procedures, and company confidentiality and non-disclosure policies.
Interact well with others, contribute positively to employee morale, and participate in performance management.