Parts Manager

Dobbs Peterbilt•Memphis, TN

12d

About The Position

The Parts Manager leads all aspects of the dealership’s parts department to achieve operational excellence, financial performance, and customer satisfaction goals. The role executes the dealership’s parts strategy, grows market share, maximizes profitability, and maintains reliable, accurate, and efficient processes. The Parts Manager leads and develops parts personnel; manages the department’s P&L, budgets, pricing, and profitability; and develops sales and market-share growth strategies. The role oversees daily parts operations and inventory management, maintains compliance with company, manufacturer, and safety requirements, and builds strong relationships with customers, vendors, and internal departments. It also partners with corporate parts leadership, procurement, Service, and Truck Sales to standardize processes and identify revenue opportunities. The job requires regular use of hands and arms, communication, and handling or feeling objects. It involves standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, sitting for long periods, and lifting or moving items weighing up to 100 pounds. The work environment includes exposure to moving mechanical parts, electrical shock risk, wet or humid conditions, extreme heat, vibration, occasional elevated locations, fumes or airborne particles, toxic or caustic chemicals, and outdoor weather. Noise is normally loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 5 years of progressive experience in parts operations.
At least 2 years of experience in a management or supervisory role.
Proven success managing a P&L and achieving measurable financial and operational results.
Strong understanding of OEM and aftermarket parts programs, procurement, and inventory control.
Proficiency with dealership management systems (DMS), such as Karmak Fusion.
Excellent leadership, communication, critical-thinking, and problem-solving skills.
Ability to manage competing priorities in a fast-paced, customer-driven environment.
Ability to understand opposing viewpoints on complex issues, negotiate, and integrate different perspectives.
Ability to organize and prioritize others’ work schedules over the long term.
Ability to make decisions with significant impact on department credibility, operations, and services.
Ability to prepare complex materials and make formal presentations.
Ability to analyze and interpret complex statistical data and develop forecasts and computer models.
Ability to meet the stated physical demands, including lifting and moving items up to 100 pounds, with reasonable accommodations as applicable.

Nice To Haves

Prior experience in a heavy-duty truck dealership is strongly preferred.

Responsibilities

Lead, coach, and develop inside counter staff, outside sales, warehouse, and delivery personnel.
Set expectations, accountability standards, and performance goals aligned with dealership and corporate objectives.
Promote teamwork, reliability, and consistent customer value; conduct team meetings, training, and individual development discussions.
Manage the parts department’s P&L, including sales, gross profit, operating expenses, and contribution margin.
Develop action plans to meet or exceed budget targets; monitor financial statements and KPIs, control costs, and identify opportunities.
Maintain pricing integrity by following approved pricing matrices, margin targets, and vendor programs.
Improve profitability through freight recovery, warranty compliance, and vendor rebate capture.
Grow market share through business development, territory planning, and competitive pricing strategies.
Partner with outside sales representatives to grow fleet, independent shop, and retail customer segments.
Promote OEM and FleetSelect programs and monitor market trends, customer feedback, and competitor activity.
Collaborate with Service and Truck Sales to maximize internal sales and cross-department revenue.
Oversee ordering, invoicing, returns, and shipping to ensure processes are accurate and timely.
Maintain compliance with company policies, manufacturer requirements, and safety standards.
Keep warehouse and counter areas professional, clean, and efficient.
Work with corporate parts leadership and procurement teams to standardize processes and implement Parts Playbook best practices.
Maintain optimal inventory levels and manage cycle counts, obsolescence, replenishment, turns, fill rates, and backorders.
Coordinate with purchasing and vendors to forecast demand and manage special orders.
Ensure timely, accurate, and courteous service to internal and external customers; resolve escalated concerns promptly and professionally.
Build lasting relationships with key accounts and vendors and promote a responsive, reliable, customer-first culture.
Contribute to a respectful, trusting work environment; discuss performance objectives with the manager, suggest efficiency improvements, support continuous improvement, mentor others, and give credit appropriately.
Follow the Employee Handbook and Employee Conduct Policy, support management decisions toward company goals, remain receptive to new ideas, and make prudent decisions in the Company’s long-term interest.