Parts Manager

International Subaru of Orland Park•Tinley Park, IL

22d

About The Position

The Parts Manager oversees the parts department, staff, and inventory in accordance with company guidelines. The role may support one or multiple franchises and is responsible for parts sales to internal and external customers. The manager works closely with fellow store managers and corporate staff to support customer satisfaction and grow wholesale, retail, and internal business. The position includes forecasting objectives, preparing reports, handling paperwork, maintaining and shipping warranty return parts, and managing inventory and stock-order procedures. The Parts Manager is expected to develop and train a capable team, uphold safety and professional standards, and meet or exceed customer expectations.

Requirements

At least 2 years of dealership parts counter experience.
Technical automotive knowledge.
Ability to manage others.
Computer literacy.
Good communication skills.
Basic understanding of inventory and reporting.
Basic understanding of accounting and parts sourcing.
Excellent paperwork handling.
Problem-solving skills.
Team player and team builder.

Nice To Haves

Experience in parts management.

Responsibilities

Forecast goals and objectives for the parts department.
Hire, train, and monitor the performance of parts department staff.
Maintain inventory consistent with the requirements of the various departments.
Create pricing guidelines for customer categories.
Monitor and adjust inventory.
Ensure all parts are properly tagged.
Supervise stock order procedures.
Work closely with the service manager and body shop manager to ensure timely turnaround of needed parts.
Provide technical assistance when necessary.
Develop and enforce guidelines for working with customers to ensure maximum customer satisfaction.
Enforce safety requirements.
Maintain a professional appearance.
Manage department inventory within company guidelines.
Compile reports, forecast objectives, and strive to exceed them.
Handle paperwork and maintain, process, and ship warranty return parts as required.
Build wholesale, retail, and internal parts business.