Parts Manager

LiftOne•Charlotte, NC

21d

About The Position

The Parts Manager is responsible for front-line customer service across parts and service areas and supports the Service Department by identifying, acquiring, and invoicing parts for work orders. The role includes parts research and sourcing, data entry, and administrative work while maintaining a high level of customer service. The manager drives parts sales by finding new customer opportunities, re-engaging dormant accounts, and promoting key product lines. The role leads, trains, and develops parts employees; oversees parts operations and inventory; and builds sales through customer outreach, account development, and marketing campaigns. The position has supervisory responsibilities. Driving is an essential function, and the employee must maintain a valid driver’s license. Forklift operation is required; training and assistance obtaining certification will be provided if needed. The employee regularly stands, walks, handles objects, reaches, and talks or hears, and frequently sits. The role frequently requires lifting, carrying, pushing, or pulling up to 50 pounds. Depending on the site, the employee may encounter moving mechanical parts and equipment, occasional elevated locations, fumes or airborne particles, outdoor weather, vibration, wet or humid conditions, chemicals, temperature extremes, electrical-shock risk, and occasional loud noise.

Requirements

High school degree or equivalent.
Ability to identify and source replacement parts, either OEM or comparable components.
Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Maintain a current, valid driver’s license; driving is an essential function of the position.
Ability to operate a forklift; training and assistance obtaining certification will be provided if needed.
Frequently lift, carry, push, pull, or otherwise move up to 50 pounds.
Meet the physical demands and work-environment requirements of the role, with reasonable accommodations available as described.

Nice To Haves

Three or more years of experience in a parts environment, with customer service/support focus highly preferred.
SAP experience.

Responsibilities

Train new parts specialists in soft skills and customer engagement.
Recruit, select, and develop parts employees.
Set objectives for parts employees and monitor results through one-on-ones and scorecards.
Conduct performance reviews and training and development activities.
Drive adoption of aftermarket programs.
Train and mentor new parts specialists and warehouse personnel.
Coordinate with field technicians and the Service Department to identify opportunities.
Work with parts specialists to support transitions from prospecting to fulfillment.
Provide ongoing training to parts personnel on parts sales and company knowledge.
Perform other duties as assigned.
Review and monitor parts-related reports daily.
Develop and implement aftermarket parts sales strategies and opportunities.
Oversee inventory control in the main warehouse.
Process vendor returns and credit requests.
File and track parts warranty claims.
Research and process customer parts orders accurately and efficiently.
Fulfill parts requests for the Service Department.
Manage physical inventory through cycle count programs.
Review and approve invoices for processing.
Manage remote stock locations, consignments, customer locker stock, and related inventory programs.
Monitor daily parts sales activity and ensure timely follow-up on open quotes and sales documents.
Analyze service-only or rental-only customers for parts opportunities.
Develop relationships with low-spend and inactive accounts.
Execute marketing campaigns, including oil/filter bundles, seasonal kits, and customer stocking programs.
Monitor customer buying behavior for declines and take recovery actions.
Identify and contact potential new customers by phone, email, and site visits.
Target equipment owners who are not currently buying parts from the company.