Parts Manager

Fix Group Management•Franklin, TN

24d

About The Position

The Parts Manager manages all parts and shop supplies within the shop, ensuring parts are ordered and received promptly to keep production flowing while meeting parts margin goals. The role maintains organized inventory and storage, distributes parts to technicians and departments, processes invoices and returns, follows up on orders, and communicates with technicians, service advisors, vendors, managers, and customers. The position also supports the paint shop and may assist with phone calls, customer appointments, customer and vehicle check-in and check-out, and other work assigned by the General Manager. This role is in a clean, organized, team-oriented work environment. The company describes its schedule as having no late nights or weekends and offers time off and growth opportunities. Compensation is $20–$23 per hour, with eligibility for a monthly bonus of $250–$1,000.

Requirements

At least 1 year of experience in a customer service or administration-related position.
Ability to complete work tasks in a timely manner in an environment with frequent distractions and interruptions.
Working knowledge of Windows computers, including typing or dictating at least 30 words per minute, using a cursor, viewing a monitor, operating an email account, and using common word-processing and spreadsheet software.
Fluent English communication skills, both verbal and written.
Ability to count and perform basic math using a calculator.
Ability to lift more than 50 pounds without assistance.
Ability to get into and out of various vehicles without assistance.
Ability to drive a motor vehicle with passengers.
Ability to walk or stand for 90% of the day.
Ability to work in various weather conditions.

Responsibilities

Oversee receipt, sorting, labeling, and verification of incoming parts against parts lists and invoices; check parts for accuracy and damage and receive them using parts lists and Tekmetric.
Distribute parts promptly to the appropriate technicians and departments.
Organize and maintain parts storage areas using racks, shelving, and bins; securely label and group small parts for delivery to technicians.
Keep parts off the shop floor by using designated storage areas, and remove old parts and boxes after jobs are completed.
Collaborate with the General Shop to maintain a clean environment.
Process material invoices by scanning and verifying parts and posting invoices by the end of the day.
Handle parts returns and credits, negotiate credits for damaged parts, and follow up on credits weekly.
Follow up on orders by searching for and sourcing components, communicating with dealers, verifying arrival dates, updating advisors about issues, and ensuring electronic orders are processed correctly.
Communicate parts changes, delays, and pricing to service advisors, technicians, and vendors.
Assist the paint shop with parts organization and ensure paintable parts are ready for processing after matching with technicians.
Maintain a monthly parts margin of 25% or less and build vendor relationships to help negotiate pricing and control costs.
Prioritize parts quality, price, and timeliness; source quality parts at competitive prices.
Maintain accurate inventory of items such as oil filters, oil, bulbs, and shop supplies, and distribute parts promptly to support production goals.
Collaborate with staff to ensure parts are correctly quoted or available, and communicate effectively with team members and external vendors.
Answer phone calls and schedule customer appointments.
Check customers and their vehicles in and out.
Complete other work as needed by the General Manager.