Parts Manager

Bentley Truck Services•Allentown, PA

13d

About The Position

We are looking for a hands-on Parts Manager to lead the Parts Department and help keep daily operations running efficiently. The role combines team leadership, inventory management, parts sales, and customer service. The Parts Manager works closely with Service, customers, vendors, and company management to ensure parts are available when needed while maintaining accurate inventory and excellent service. The role may involve operating a forklift and assisting with other hands-on tasks.

Requirements

Parts, inventory, or management experience is preferred.
Strong inventory control and organizational skills.
Excellent customer service and communication skills.
Comfort using computers, inventory systems, and spreadsheets.
Strong problem-solving and decision-making abilities.
Ability to lead by example in a hands-on environment.

Nice To Haves

Forklift experience is a plus.

Responsibilities

Lead daily Parts operations and support team members as needed.
Assist customers and technicians in identifying and sourcing the correct parts.
Prepare parts estimates and process customer orders.
Manage inventory, cycle counts, stock orders, and inventory accuracy.
Receive, inspect, label, package, and organize incoming parts.
Pull parts for work orders and prepare orders for pickup, delivery, or shipment.
Source hard-to-find parts and place emergency orders when necessary.
Process warranty returns and maintain required paperwork.
Communicate with customers, vendors, suppliers, and other departments.
Monitor inventory, dead stock, and other Parts Department reports.
Stay current on new products, product updates, and vendor information.
Pick up and deliver parts locally as needed.
Identify opportunities to improve processes, productivity, and customer service.
Maintain a clean, organized, and safe department.
Follow all company, OSHA, and safety requirements.
Operate a forklift and assist with hands-on tasks as needed.