Parts Manager

MHC Kenworth•Jonesboro, AR

19d

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Parts Manager to oversee the day-to-day operation of the branch’s Parts Department in accordance with established policies and procedures. The manager plans, directs, and controls department activities to achieve growth and profit objectives, develops objectives and operating plans, and evaluates results against those objectives. The role also focuses on maintaining high professional standards in customer service and identifying customer needs. The Parts Manager assesses department needs, trends, challenges, and profit opportunities; establishes short- and long-term operating and financial objectives; and ensures that company policies and objectives are understood and applied. The manager sets sales, profit, and expense-budget objectives, reviews department performance, develops merchandising strategies, coordinates communication within the branch, promotes safe work practices, and maintains positive customer relations. The role includes monitoring competition and market conditions, keeping the Branch Manager informed, conducting regular sales meetings, and training and developing department personnel. Other duties may be assigned by the supervisor. This is a safety-sensitive position. The job posting states that performing the role while under the influence of marijuana or another illegal drug may pose a threat to health or safety, particularly where lapses in attention could cause injury, illness, or death.

Requirements

Preferably three years of previous Parts Department experience, including both inside and outside parts sales.
Thorough knowledge of all phases of the Parts Department.
Excellent leadership and communication skills.
Positive can-do attitude.
Strong work ethic and commitment to working extra hours when needed.

Nice To Haves

Three years of previous Parts Department experience, including both inside and outside parts sales.

Responsibilities

Oversee the day-to-day operation of the branch’s Parts Department in compliance with established policies and procedures.
Plan, direct, and control department activities to meet overall growth and profit objectives.
Formulate department objectives, plans, procedures, and programs, and evaluate results against objectives.
Assess present and future department needs, trends, problems, and profit opportunities.
Establish short- and long-term operating and financial objectives within company plans and policies.
Ensure approved policies and objectives are understood and effectively applied within the department.
Formulate annual and monthly sales and profit objectives and the expense budget in accordance with company objectives.
Review department results and activities and take appropriate action as necessary.
Develop merchandising strategies to achieve department objectives.
Maintain communication within and between departments at the branch.
Promote safe work habits and ensure safety rules are followed.
Develop and maintain policies and practices that support positive customer relations.
Monitor competition, market conditions, and department operations, and keep the Branch Manager informed.
Conduct regular sales meetings.
Train and develop Parts Department personnel.
Perform other duties as assigned by the supervisor.