Parts Manager

Lithia & Driveway•Thousand Oaks, CA

21d•Onsite

About The Position

DCH Ford of Thousand Oaks is hiring a Parts Manager to lead its parts department. The position is onsite in Thousand Oaks, California, and reports directly to the General Manager. The Parts Manager oversees staff development, customer service, inventory and warranty parts processes, ordering, department reporting, and compliance with company policies and procedures. The role also serves as a liaison between the store and Lithia Home Offices Fixed Operations. The California salary range is $125,000 to $140,000 annually. This performance-driven role may include short- and/or long-term incentives, commissions based on Department Net, and bonuses based on Manufacturer Approvability. Actual compensation may vary based on skills, experience, job-related knowledge, and location, and will be established through the interview process. Applicants must have at least three years of franchised automotive parts experience and automotive parts knowledge. A high school diploma or equivalent, age 18 or older, a valid driver's license in the state of residence, and an acceptable driving record are required. CDK experience is a plus; previous Ford or domestic automotive experience is preferred but not required. The employer is a drug-free workplace and provides reasonable accommodations to enable qualified individuals to perform essential functions.

Requirements

At least 3 years of franchised automotive parts experience.
Knowledge of automotive parts.
Strong attention to detail.
Excellent communication skills.
Acceptable driving record.
Valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.

Nice To Haves

CDK experience is a plus.
Previous Ford or domestic automotive experience is a plus, but not required.

Responsibilities

Recruit, train, and develop parts staff.
Resolve customer requests, questions, and concerns professionally and promptly.
Manage warranty parts and returns processing.
Manage inventory, using inventory reports daily to control inventory levels.
Identify and resolve areas that are not aligned with department goals.
Ensure orders are processed, check for backordered items, and notify customers of order status.
Place daily and stock orders; receipt and post inventory; and process special orders.
Read, understand, and act on MIS reports to maximize revenue and control expenses.
Serve as liaison between the store and Lithia Home Offices Fixed Operations.
Receive and communicate policy and procedure requirements and updates, and hold staff accountable to them.
Complete parts department reporting and month-end procedures on time.