Parts Manager

Weisiger Group•Charlotte, NC

19d

About The Position

The Parts Manager is responsible for front-line customer service across parts and service areas and supports the Service Department by identifying, acquiring, and invoicing parts for work orders. The role includes parts research and sourcing, data entry, administrative duties, inventory oversight, and maintaining a high level of customer service. The manager drives parts sales by pursuing new customer opportunities, re-engaging dormant and low-spend accounts, and promoting key product lines. This position supervises parts employees and warehouse personnel. It involves recruiting, developing, training, and evaluating staff; setting and monitoring objectives; coordinating with technicians and service teams; overseeing parts operations and inventory programs; and developing sales strategies and customer relationships.

Requirements

High school degree or equivalent.
Ability to identify and source replacement parts, including OEM parts or comparable components.
Current valid driver’s license, maintained at all times; driving is an essential function of the position.
Ability to operate a forklift; training and assistance in obtaining certification will be provided if needed.
Ability to frequently lift, carry, push, pull, or otherwise move up to 50 pounds.
Ability to perform the essential duties with or without reasonable accommodation.

Nice To Haves

Three or more years of experience in a parts environment, preferably focused on customer service or support.
SAP experience.

Responsibilities

Train, recruit, select, develop, and mentor parts employees and warehouse personnel.
Set objectives for parts employees and monitor results through one-on-ones and scorecards.
Conduct performance reviews and provide training and development.
Drive adoption of aftermarket programs and provide ongoing training on parts sales and company knowledge.
Coordinate with field technicians and the Service Department to identify opportunities.
Work with parts specialists to ensure smooth transitions from prospecting to fulfillment.
Review and monitor parts-related reports daily.
Develop and implement aftermarket parts sales strategies and opportunities.
Oversee inventory control in the main warehouse.
Process vendor returns and credit requests, and file and track parts warranty claims.
Research and process customer parts orders accurately and efficiently.
Fulfill parts requests for the Service Department.
Manage physical inventory through cycle-count programs.
Review and approve invoices for processing.
Manage remote stock locations, consignments, customer locker stock, and related inventory programs.
Monitor daily parts sales activity and follow up promptly on open quotes and sales documents.
Analyze service-only and rental-only customers for parts opportunities.
Build relationships with low-spend and inactive accounts.
Execute marketing campaigns, including oil and filter bundles, seasonal kits, and customer stocking programs.
Monitor customer buying behavior, identify declines, and take recovery actions.
Identify and contact potential new customers by phone, email, and site visits.
Target equipment owners who are not currently purchasing parts from the company.
Perform other duties as assigned.