Parts Manager

Oakland Harley-Davidson•Oakland, CA

15d

About The Position

Oakland Harley-Davidson is hiring a Parts Manager for an award-winning dealership that aims to provide a dynamic, high-performing work environment. The dealership offers employees training, career progression, and benefits. The role involves supporting customers with motorcycle service needs, overseeing service department personnel and performance, and developing departmental goals and plans to promote business and customer satisfaction.

Requirements

At least 3 years of experience as a parts manager.
Strong focus on providing excellent customer service.
High school diploma or higher education.
Clean driving record and valid driver's license.
A driven personality, eagerness to improve, and ability to work within and support internal teams.

Responsibilities

Assist customers with servicing and repairing their motorcycles, and explain the services needed.
Understand customers’ requirements and concerns, and match them with appropriate service options.
Explain the service being performed and keep customers informed throughout the motorcycle service process.
Stay current on new products, features, and accessories, and attend product training as required.
Maintain a service customer follow-up system that supports repeat and referral business and contributes to customer satisfaction.
Hire and supervise service department personnel and monitor their customer-service performance.
Establish department goals and objectives, including an annual operating budget and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints promptly and appropriately.