Parts-Manager

Ascendance Truck Centers•Johnstown, PA

About The Position

Ascendance Truck Centers is seeking a full-time, experienced Parts Manager to lead the Parts Department at its commercial truck sales and leasing dealership. The role is responsible for generating a satisfactory profit on dealer capital invested in parts inventory through effective purchasing, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. The Parts Manager oversees departmental operations and employees, supports internal and external customers, and ensures compliance with applicable safety and regulatory requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; present information effectively and respond to questions from managers, clients, customers, and the public.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret varied technical instructions in mathematical or diagram form, and work with abstract and concrete variables.
Valid driver's license required.

Nice To Haves

Medium/Heavy Truck Parts Specialist Certification preferred.

Responsibilities

Forecast department goals and objectives and work to achieve them.
Maintain balanced parts inventory for the service department, body shop, wholesale accounts, and do-it-yourself customers; set inventory levels to maximize turnover and minimize obsolescence.
Ensure parts are properly tagged to recover full factory credit; supervise stock ordering and enforce special-order policies, including the goal that stock orders represent at least 65 percent of all orders.
Review monthly sales, expenses, and inventory to maintain profit goals; develop and administer a wholesale parts program.
Ensure high-quality service for external and internal dealership customers and coordinate with service and body shop managers for timely parts availability.
Attend managers' meetings and hold monthly department meetings.
Review and revise departmental operations and storage layout for effectiveness; provide technical assistance to Parts Department employees.
Coordinate timely paperwork flow and direct shipping and receiving.
Monitor daily reports, including DOC and sales productivity, and develop and use a lost-sales tracking report.
Direct outside parts and counter sales, including telemarketing to maintain customer contact; use manufacturers' inventory co-op advertising.
Develop, enforce, and monitor customer-service guidelines; address customer complaints promptly according to dealership guidelines.
Ensure dealership purchases are properly accounted for before payment and assist with collection of past-due accounts.
Enforce safety requirements, including forklift training and operation, processing SDS sheets for products carried, and OSHA Right-to-Know requirements.
Stay informed about and comply with federal, state, and local regulations affecting parts sales.
Maintain a professional appearance.
Prepare and administer the department's annual operating budget; set customer-category pricing parameters to support gross profit and customer loyalty; develop sales promotions.
Perform other duties as assigned.
Directly supervise Parts Department employees, including interviewing, hiring, training, motivating, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.