Parts-Manager

Ascendance Truck Centers•Johnstown, PA

About The Position

Ascendance Truck Centers is seeking a full-time, experienced Parts Manager to lead its Parts Department at a commercial truck sales and leasing dealership. The Parts Manager works to achieve a satisfactory profit on dealer capital invested in parts inventory through effective purchasing, inventory control, staff utilization, security, pricing, merchandising, display, and advertising. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role directly supervises Parts Department employees and is responsible for interviewing, hiring, training, motivating, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems. The manager also ensures customer satisfaction, compliance with safety requirements and applicable regulations, and effective department operations. The stated responsibilities and requirements may be revised as circumstances change, and additional or different tasks may be assigned.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and effectively present information and respond to questions from groups, managers, clients, customers, and the general public.
Ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret varied technical instructions in mathematical or diagram form; and work with abstract and concrete variables.
Valid driver’s license required.

Nice To Haves

Medium/Heavy Truck Parts Specialist Certification preferred.

Responsibilities

Forecast department goals and objectives and work to achieve them.
Maintain balanced parts inventory for the service department, body shop, wholesale accounts, and do-it-yourself customers.
Set individual inventory levels and balance them to maximize turnover; monitor and adjust inventory to limit obsolescence.
Ensure parts are properly tagged so the dealership receives full factory credit.
Supervise stock-order procedures and enforce special-order policies, ensuring stock orders represent at least 65 percent of all orders.
Analyze monthly sales, expenses, and inventory to maintain profit goals.
Develop and administer a wholesale parts program to generate profit.
Provide internal dealership customers with the same high-quality service offered to outside customers, coordinating with service and body shop managers for timely parts availability.
Attend managers’ meetings and hold monthly department meetings.
Analyze department operations and storage layout, revising them as needed for effectiveness.
Provide technical assistance to Parts Department employees.
Coordinate prompt and timely paperwork flow and direct shipping and receiving activities.
Monitor daily reports, including DOC and sales productivity.
Develop and use a lost-sales tracking report.
Direct outside parts and counter sales efforts, including a telemarketing program to maintain customer contact.
Use manufacturers’ inventory co-op advertising opportunities.
Develop, enforce, and monitor customer-service guidelines; promptly handle complaints according to dealership guidelines.
Ensure dealership purchases are properly accounted for before payment and assist with collection of past-due accounts.
Enforce safety requirements, including forklift training and operation, processing SDS sheets for carried products, and OSHA Right-to-Know.
Stay informed about and comply with federal, state, and local regulations affecting parts sales.
Maintain a professional appearance.
Prepare and administer the Parts Department’s annual operating budget.
Set pricing parameters by customer category to generate sufficient gross profit while maintaining customer loyalty.
Develop sales promotions.
Interview, hire, train, motivate, assign and direct work for Parts Department employees; appraise performance, reward and discipline employees, and address complaints and resolve problems.
Perform other duties as assigned.