Parts Manager

Colton RV & Marine•Blasdell, NY

11d

About The Position

Colton RV & Marine is seeking a dynamic, experienced Parts Manager to lead the Parts Department at its Southtowns locations. The role focuses on operational efficiency, inventory management, sales, customer satisfaction, and building a positive, high-performing team. The Parts Manager manages department profitability and operations, develops employees, and works to build customer loyalty and market share.

Requirements

At least 2 years of experience in a store management leadership role in a retail environment.
Valid driver's license.
Ability to work a flexible schedule, including nights, weekends, holidays as needed, and special events.
Ability to inspire and motivate teams to achieve success.
Mentoring, coaching, and employee-development skills.
Proficiency with Microsoft Office programs, including Outlook, Word, and Excel, and ability to learn proprietary programs.

Nice To Haves

Bachelor's or associate degree preferred.

Responsibilities

Produce agreed-upon location sales and gross margins that support company sustainability and growth.
Develop and execute plans to meet budgeted sales, margins, and efficiency goals, including monitoring and adjusting pricing.
Develop and execute back-counter and receiving processes to provide timely service to technicians, process special orders efficiently, receive items accurately, and communicate about them effectively.
Develop and execute retail and orientation processes that provide high customer service while achieving sales goals.
Monitor and control parts inventory, including shrinkage, obsolescence, special orders, and inventory levels that balance margin and turns.
Keep open purchase orders current and accurate and monitor Parts AR.
Build vendor partnerships, negotiate pricing, and obtain support for the team.
Build and lead a cohesive team aligned with company values and focused on a productive work environment and high performance.
Coach employees and model company values and daily store activities, including customer service and selling, to improve employee productivity and satisfaction.
Ensure the department is appropriately structured and staffed, and focus on effective recruiting.
Develop employees through reviews, development plans, training, rewards, promotions, and disciplinary tools.
Identify and resolve employee issues and concerns proactively.
Communicate company policies and procedures, department-specific information, performance, and goals to management and employees at the location.
Create an environment that supports excellent customer service, customer loyalty, and strong market share.
Achieve high customer satisfaction through timely service and support and effective follow-up using available tools, systems, and processes.
Ensure products are professionally displayed and facilities, equipment, and grounds are clean, safe, organized, and professional in appearance.
Develop, communicate, and execute strategic marketing plans in coordination with company leadership and marketing teams.