Parts Manager

W.W.Williams Company•Auburn, WA

12d

About The Position

The Parts Manager directs and coordinates the Parts Department and works with the Service and Sales Departments to develop and maintain a satisfied, loyal customer base through excellent customer service. The role oversees department personnel, inventory replenishment and accuracy, account management, inside sales support, and the department’s financial and operational performance. The Parts Manager also works with Service Management to address service issues and improve customer satisfaction, and maintains a safe, clean, and compliant work environment.

Requirements

Bachelor's degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Strong verbal and written communication skills.
Leadership skills.
Customer service skills.
Strong working experience successfully growing parts revenue.
Computer and software skills, including Microsoft Office Suite.

Responsibilities

Assign and direct the work of Parts Department employees; coach and counsel staff to support customer satisfaction and inventory accuracy.
Participate in hiring and termination activities, conduct performance and salary appraisals, and develop employees for future roles.
Manage inventory replenishment and investigate or adjust ordering strategies and controls when needed to maintain desired inventory levels.
Provide account management, inside sales support for large or important accounts, ordering and expediting, and customer advice.
Maintain relationships with certain customers, including through outside sales calls; prepare bids and work with vendors to obtain competitive pricing.
Support outside salespeople with marketing and new product rollouts.
Meet regularly with Service Management to review Parts Department performance in support of Service Operations.
Review open service issues, identify procedural issues affecting customer satisfaction, and implement corrections.
Review mandatory and other inventory exception reports, assign and oversee corrective work, and maintain inventory accuracy.
Investigate cycle count exceptions, adjust inventory as needed, determine root causes of inaccuracies, and implement corrective action.
Review financial and performance reports to assess divisional and corporate objectives, participate in forecasting, identify concerns, and determine corrective actions.
Maintain a safe and clean work environment in all parts areas in compliance with EPA, OSHA, and corporate regulations.