Parts Manager

Lithia & Driveway•Troy, MI

11d•$90,000 - $110,000

About The Position

The Parts Manager leads all aspects of the dealership’s Parts Department, supporting Service, Sales, and Collision operations across multiple luxury OEM brands. The role oversees inventory management, procurement, team development, vendor relationships, and departmental profitability, with a focus on customer satisfaction, technician productivity, and reducing repair cycle times. The position reports directly to the General Manager. The Parts Manager is responsible for daily department operations, including purchasing, receiving, stocking, returns, warranty parts processing, and inventory control. The manager develops department personnel and coordinates parts fulfillment, supplier communications, and sourcing solutions. The role also works with other dealership departments to improve efficiency and customer experience, monitors performance metrics, maintains OEM and dealership compliance, and handles escalated parts-related customer concerns. This is a performance-driven position with estimated total annual compensation of $90,000–$110,000, including a base, commission, and bonus structure. Lithia & Driveway describes the location as a state-of-the-art facility with a fast-paced, friendly, and cohesive work environment. The company highlights advancement opportunities, leadership development and training, and a performance culture that recognizes results.

Requirements

Minimum 5 years of automotive parts management experience within a franchised OEM dealership.
Proficiency with CDK/ADP and OEM parts catalog systems.
Strong knowledge of inventory management, purchasing, sourcing, and inventory control processes.
Proven ability to manage backorders and locate hard-to-find parts.
Strong leadership, communication, and organizational skills.
Positive attitude and collaborative approach to working across departments.
Ability to thrive in a fast-paced dealership environment.
Valid driver's license and acceptable driving record.
High school graduate or equivalent.
Must be 18 years or older.

Nice To Haves

Multi-brand and/or luxury brand experience preferred.

Responsibilities

Lead daily Parts Department operations, including inventory control, purchasing, receiving, stocking, returns, and warranty parts processing.
Hire, train, coach, schedule, and hold Parts Department personnel accountable for performance.
Learn and use multiple OEM parts catalogs, ordering platforms, and manufacturer programs.
Ensure timely and accurate parts fulfillment for technicians, service advisors, and customers.
Monitor backorders and delayed shipments and communicate with vendors, OEM representatives, and internal departments.
Research alternative sourcing options, including regional, local, and aftermarket suppliers, to expedite repairs and reduce vehicle downtime.
Partner with Service, Sales, and Collision leadership to improve repair cycle times, technician efficiency, and customer experience.
Maintain appropriate inventory levels and manage stock turns, obsolescence, special orders, and inventory investment.
Analyze departmental performance and operating metrics and implement process improvements to increase efficiency and profitability.
Build vendor relationships and negotiate favorable pricing and availability when applicable.
Ensure compliance with OEM requirements, dealership policies, inventory controls, and safety standards.
Professionally handle escalated customer concerns about parts availability, order status, and fulfillment.
Perform other duties as assigned by leadership.