Parts Manager

Penske Automotive Group•Chandler, AZ

21d•Onsite

About The Position

Audi Chandler, part of Penske Automotive Group, is seeking an experienced Parts Manager to help deliver extraordinary customer experiences. The Parts Manager is responsible for meeting department profit and return-on-investment goals for dealership capital invested in parts inventory through wholesale and retail sales. The role achieves these objectives through purchasing, inventory control, staff management, security, pricing, marketing, merchandising, display, and advertising of parts inventory. The Parts Manager directs department employees and operations, sets goals and budgets, monitors sales and expenses, manages inventory and accounts, coordinates marketing and delivery programs, and supports timely parts availability for internal and external customers. The role also promotes customer satisfaction and loyalty, ensures regulatory compliance and workplace safety, supports employee training, and upholds company policies and procedures. The position supervises exempt and non-exempt personnel and may involve other duties as assigned.

Requirements

High school diploma or equivalent and five years of related experience, or an equivalent combination of education and experience.
At least one year of experience working in a service drive or at an auto parts retailer or wholesaler.
Ability to hire, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.
Ability to lead a team and positively influence department, dealership, and organizational morale.
Knowledge of proper stocking, inventory control, customer service, and related practices in accordance with accepted standards and company policy.
Ability to understand and comply with federal, state, and local regulations affecting parts departments, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know requirements.
Ability to ensure that safety equipment is available and used properly by department employees.
Ability to facilitate or conduct technical training.
Computer proficiency.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to process and organize data for management analysis.
Ability to perform arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, proportions, area, circumference, and volume, and to interpret bar graphs.
Ability to understand and follow work rules, procedures, and written, oral, or diagrammed instructions.
Ability to work independently and complete assignments within given instructions, routines, and accepted practices.
Ability to interact effectively with others.
Valid driver's license.

Nice To Haves

Associate's degree or equivalent.
Five to seven years of related experience and/or training, or an equivalent combination of education and experience.
ASE certification (preferred but not required).
i-Car certification (preferred but not required).
Specific manufacturer's certification (preferred but not required).

Responsibilities

Direct and schedule the work of all parts department employees.
Forecast departmental goals and objectives, including inventory requirements, pricing, return on investment, and profit margins.
Prepare and administer the annual operating budget for the parts department.
Analyze sales, expenses, and inventory daily, weekly, and monthly to maintain profit goals.
Monitor employees’ daily productivity reports and corresponding payroll records.
Maintain a balanced inventory for service, body shop, wholesale, and self-service retail needs.
Set pricing parameters that support satisfactory gross profit while maintaining customer loyalty.
Implement marketing and sales promotions for wholesale accounts and self-service retail customers, including manufacturer inventory co-op advertising.
Coordinate marketing and sales promotions with appropriate company personnel.
Establish individual inventory levels and manage inventory turnover in accordance with established goals.
Monitor and adjust inventory to minimize obsolescence and ensure parts are properly tagged for factory credit.
Control parts department accounts receivable and review accounts payable to ensure appropriate payments and receipt documentation for inventory.
Provide internal dealership customers with the same high service quality as outside customers and coordinate timely parts turnaround with service and body shop managers.
Analyze departmental operations and storage layout and revise them to improve inventory control, staff efficiency, and public display.
Direct parts delivery to wholesale customers and maintain delivery vehicles.
Direct shipping and receiving to ensure timely processing of incoming and outgoing parts.
Establish and maintain programs that maximize customer satisfaction and loyalty; promptly address customer concerns and complaints.
Maintain good working relationships with service drive departments, the sales department, and wholesale customers; develop promotions to increase wholesale business.
Follow up on parts orders to ensure inventory availability and timely completion of repairs.
Check employees’ completed work for quality customer service, inventory control, and documentation.
Monitor paperwork to ensure documents are complete, legible, accounted for, and properly filed or distributed.
Understand and comply with applicable regulations, including hazardous waste disposal, emergency response, and OSHA Right-to-Know requirements.
Ensure appropriate safety equipment is available and used by parts department employees.
Facilitate or conduct technical training and send employees to appropriate training schools as needed.
Keep abreast of new equipment and tools and recommend purchases.
Keep work areas and the customer waiting area clean.
Meet attendance, punctuality, and timekeeping standards; follow the company Code of Business Ethics and Conduct, work rules, procedures, and lawful supervisory directions.
Protect confidential information and maintain a professional appearance in accordance with company policy.
Attend pertinent training and company meetings as required.
Perform other duties as assigned.