PARTS FRONT COUNTER

OBRIEN AUTO GROUP • Portland, OR

3d • Onsite

About The Position

Toyota of Portland, part of the O'Brien Auto Group, is hiring an experienced full-time Parts Front Counterperson. The role uses electronic parts catalogs and other computer applications to obtain parts accurately and provide customers with a positive experience. The Parts Counterperson works with the parts manager on parts issues and ensures technicians receive the correct parts the first time. Compensation is commission-based, paid monthly, and includes 1.8% of Toyota of Portland's “Total Parts & Access.” monthly gross profit. Salary range is undisclosed.

The position involves front- and back-counter parts sales, order processing, inventory control, warranty and damage claim handling, and support for technicians and internal sales. Regular attendance and cooperative, professional conduct are expected. The employee must treat customers and the public courteously and without discrimination, maintain a professional demeanor, and follow company policies concerning non-discrimination and harassment.

The role uses computers, calculators, phones, adding and copy machines, fax machines, and common office supplies. Numerous chemicals are handled frequently; the employee will receive supervisor training on safe handling and must follow safety directives. Physical demands include intermittent standing, walking, sitting, stooping, kneeling, and crouching; frequent trunk twisting and turning, reaching, and handling objects; lifting up to 100 pounds and carrying up to 50 pounds; and occasional pushing, pulling, climbing, and balancing. Candidates must have a valid driver's license and maintain an acceptable driving record. Employment offers are contingent on successful completion of background screening and motor vehicle record review.

Requirements

• At least two years of experience working as a parts counterperson at dealerships.
• Valid driver's license and acceptable driving record in accordance with company policy.
• Successful completion of a comprehensive background screening and motor vehicle record review, as a condition of employment.
• Ability to meet the physical demands described, including lifting up to 100 pounds and carrying up to 50 pounds.
• Ability to safely handle chemicals after training and follow safety directives.

Responsibilities

• Work with the parts manager on parts issues and ensure technicians receive the correct parts the first time.
• Handle back-counter parts and front-counter parts sales.
• Call customers about special-order parts to ensure prompt installation or pickup.
• Pre-pull service parts for technicians.
• Control inventory and input daily orders.
• Process damage claims and warranty exchanges.
• Remove paid warranty parts and damaged parts.
• Oversee technicians' proper tagging of warranty parts.
• Answer incoming calls.
• Check special-order bins regularly for aged parts.
• Promote internal sales and track lost sales.
• Assist with obsolescence returns (5%).
• Clean up the department.
• Perform other duties assigned by the manager.
• Maintain regular attendance and work cooperatively and professionally with personnel.
• Treat members of the public and customers courteously and without discrimination, maintain a professional demeanor, and comply with company non-discrimination and harassment policies.
• Handle chemicals safely after supervisor training and follow safety directives.
• Maintain a valid driver's license and an acceptable driving record.

Benefits

• Bonuses.
• Vacation based on hire date and paid based on position.
• Medical, dental, vision, and prescription coverage.
• Ancillary benefits, including short- and long-term disability, accident, critical illness, life insurance, and spouse/child coverages.
• Flexible Spending Account.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed