Parts Front Counter Associate - Conway, SC

Velocity Vehicle Group • Conway, SC

5d

About The Position

The Parts Front Counter Associate is the customer-facing representative of the dealership’s parts department. The role sells truck-repair products and services, responds to customer inquiries and requests, and works to ensure customer satisfaction. It also includes pulling parts, processing returns and transactions, maintaining the cleanliness and organization of the parts department and retail sales floor, and assisting with merchandise displays. The associate is expected to provide courteous, prompt service, resolve customer concerns, and uphold the dealership’s ethical business practices.

Requirements

• High school diploma or equivalent.
• Three or more years of experience with heavy-duty trucks and parts.
• OEM dealer experience.
• Demonstrated knowledge of truck engines, transmissions, and rear axles.
• Knowledge of aftermarket vendors.
• Strong customer service and communication skills.
• Knowledge of supplies, equipment, and mechanical parts.
• Required language proficiency to communicate effectively with customers.
• Ability to listen effectively and interpret customer needs.
• Self-motivated.
• Ability to lift up to 50 pounds at times.
• Must pass a post-offer drug screening, physical examination including a lift test, and background check.

Nice To Haves

• Experience in a customer service environment.
• Data-entry and strong typing skills.

Responsibilities

• Sell products and services for truck repairs according to customers’ needs.
• Greet and acknowledge customers promptly and courteously.
• Answer customer inquiries and fulfill customer requests.
• Recognize opportunities to upsell additional parts and services.
• Follow dealership procedures for processing cash, credit, and check payments.
• Pull parts for customers and receive customer returns.
• Record sales and customer transactions.
• Help keep the parts department clean and orderly.
• Assist the Parts Manager with merchandise displays and maintain the retail sales floor and displays to dealership standards.
• Perform routine housekeeping to maintain the cleanliness of products and the retail sales area.
• Use dealership equipment and resources safely and proficiently.
• Help resolve customer complaints and concerns, ensuring problems are corrected to the satisfaction of the customer and dealership.
• Treat customers fairly and honestly and demonstrate a commitment to superior customer service and ethical business practices.

Benefits

• 401(k) with matching
• Medical, dental, and vision insurance
• HSA and FSA
• Employer-paid life insurance
• Paid vacation days
• Sick leave
• Employee discounts
• Company events
• Training programs
• Training and career advancement opportunities
• Competitive compensation
• Commission plan

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED