Parts Counter

Ken Garff Automotive Group • Surprise, AZ

5d

About The Position

Hyundai Surprise, a Ken Garff Automotive Dealership, is seeking a Parts Front Counter Sales Associate who acts with respect, intelligence, greatness, honesty, and teamwork. The role supports customers and the Parts Department by addressing parts-related complaints, promoting branded parts, improving customer transactions, maintaining accurate inventory records, monitoring department workflow and backorders, processing warranty and billing adjustments, and supporting dealership purchasing and account collection processes. The position also involves coordinating accessory displays and notifying customers when special-order parts arrive.

Requirements

• High school diploma or equivalent required.
• Ability to read and comprehend job-related instructions and information in electronic or paper form.
• Ability to address problems creatively and logically while showing empathy for customers and their concerns.
• Ability to move about the Parts Department and use computers.
• Ability to meet the physical requirements of the role, including lifting over 50 pounds.
• Valid in-state driver's license and a good driving record, per company standards.

Nice To Haves

• Two or more years of experience in an automotive parts department preferred.

Responsibilities

• Handle customer complaints related to parts tactfully, promptly, with genuine concern, and according to dealership guidelines.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer and Parts Department interactions and transactions.
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with the Sales Manager to ensure an accessory vehicle is available.
• Monitor Parts Department workflow and intervene as needed to ensure work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily and ensure deliveries are shipped and received as quickly as possible.
• Ensure dealership purchases are properly accounted for before payment is made.
• Ensure parts are properly tagged so the dealership receives full factory credit.
• Assist in collecting overdue accounts.
• Notify special-order customers when their parts arrive.

Benefits

• Paid training and real career growth
• Competitive compensation package
• Great people with a great culture
• Paid Time Off
• 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED