Parts Counter Representative

Penske Automotive Group • Phoenix, AZ

8d • Onsite

About The Position

BMW North Scottsdale, a Penske Automotive Group dealership, is seeking an experienced Parts Counter Representative to support retail and wholesale customers and service technicians. The role ensures timely and accurate parts delivery, contributing to customer satisfaction and smooth dealership operations. The representative provides knowledgeable, professional assistance with parts questions and maintains detail and accuracy in a fast-paced environment while supporting customer and technician satisfaction and department profitability. The role also includes setting monthly and annual Parts Department goals with the Parts Manager and reporting progress. The position requires a high school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience. An associate degree and additional relevant experience or training are preferred. A valid driver's license is required; certain certifications are preferred but not required.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills; ability to communicate effectively in person, by phone, and through other means.
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment.
• Excellent customer service skills and computer proficiency.
• Ability to understand and comply with applicable federal, state, and local regulations affecting the parts department.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and to interpret bar graphs.
• Ability to understand and follow work rules, procedures, and detailed written or oral instructions; apply common sense; and complete work independently within established parameters.
• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to meet the position's physical demands, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking, and repetitive motion.
• Ability to lift over 50 pounds with an assistance device and/or frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed.

Nice To Haves

• Associate degree or equivalent, and two years of related experience and/or training, or an equivalent combination of education and experience.
• At least one year of experience working in a service drive or at an auto parts retailer or wholesaler.
• ASE Certification (preferred but not required).
• i-Car Certification (preferred but not required).
• Specific manufacturer's certification (preferred but not required).

Responsibilities

• Support retail and wholesale customers and service technicians by ensuring required parts are available when needed.
• Provide professional, knowledgeable, clear, accurate, and courteous assistance with parts questions.
• Maintain detail and accuracy while working in a fast-paced environment, with attention to customer and technician satisfaction and profitability.
• Set monthly and annual Parts Department goals with the Parts Manager and report on progress.
• Follow applicable parts-department regulations and safety procedures, including those related to hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
• Use computers and process and organize data for management analysis.
• Work independently, complete assignments within established instructions and procedures, and contribute positively to department and dealership morale.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED