Parts Counter Representative

Penske Automotive Group • West Palm Beach, FL

7d

About The Position

Penske Collision Center, a Penske Automotive Group affiliate, is seeking an experienced Parts Counter Representative to support retail and wholesale customers and service technicians. The role ensures timely, accurate parts availability and delivery, contributing to customer satisfaction and smooth operations. The representative provides knowledgeable, courteous assistance with parts questions, maintains accuracy in a fast-paced environment, supports customer and technician satisfaction while considering profitability, and works with the Parts Manager to set and report on monthly and annual Parts Department goals.

Requirements

• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment.
• Excellent customer service skills.
• Ability to use computers proficiently and proper safety equipment.
• Strong oral and written communication skills, including communication in person and by phone or other means.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and organize data for management analysis.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and interpret bar graphs.
• Ability to understand and follow work rules, procedures, and written, oral, or diagrammed instructions; work independently; and complete assignments within established parameters and practices.
• Ability to interact well with others and contribute positively to department and organizational morale.
• Valid driver's license.
• Ability to meet the role's physical demands, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion; lifting over 50 pounds with an assistance device or frequently carrying objects weighing up to or over 35 pounds with an assistance device available as needed.

Nice To Haves

• Associate's degree or equivalent and two years of related experience and/or training, or an equivalent combination of education and experience.
• At least one year of experience working in a service drive or at an auto parts retailer or wholesaler.
• ASE Certification; preferred but not required.
• i-Car Certification; preferred but not required.
• Specific manufacturer's certification; preferred but not required.

Responsibilities

• Support retail and wholesale customers and service technicians by ensuring required parts are available and delivered accurately and on time.
• Provide professional, knowledgeable, clear, accurate, and courteous assistance with parts questions.
• Maintain detail and accuracy in a fast-paced environment while focusing on customer and technician satisfaction and profitability.
• Work with the Parts Manager to set monthly and annual Parts Department goals and report on progress.
• Follow applicable parts department regulations and safety procedures, including those related to hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.

Benefits

• Medical, dental, and vision coverage options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and career growth and advancement opportunities tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED