Parts Counter Representative

Ward Trucks•Mobile, AL

8d•Onsite

About The Position

Ward International Trucks is seeking a motivated, customer-focused Parts Counter Representative to assist walk-in and telephone customers with identifying, quoting, and purchasing truck parts. This is an inside sales position based at the dealership, with full-time hourly pay plus commission. The role calls for someone who is knowledgeable, organized, and committed to excellent customer service while helping meet parts sales goals.

Requirements

Strong communication, telephone etiquette, and customer service skills.
Basic computer skills and the ability to learn parts lookup and inventory systems.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment and work well with a team.
Dependable, motivated, and committed to providing excellent service.

Nice To Haves

Previous truck parts, automotive parts, or customer service experience.
Knowledge of International, Isuzu, or heavy-duty truck parts.

Responsibilities

Assist walk-in customers and answer incoming phone calls to identify and fulfill parts needs.
Identify the correct parts using electronic catalogs, part numbers, VINs, and vehicle specifications.
Provide accurate pricing, availability, and quotes to customers.
Process parts orders, sales transactions, returns, and special orders accurately.
Recommend appropriate parts and related products to meet customer needs and increase sales.
Coordinate with parts department staff, service advisors, and technicians to fulfill customer requests.
Assist with receiving, stocking, organizing, and maintaining inventory as needed.
Follow up on orders and communicate updates to customers.
Maintain an organized parts counter and professional customer service area.
Work toward established sales goals while building lasting customer relationships.