Parts Counter Representative

Penske Automotive Group • Phoenix, AZ

9d

About The Position

BMW North Scottsdale, a Penske Automotive Group dealership, is seeking an experienced Parts Counter Representative. The role supports retail and wholesale customers as well as service technicians by ensuring timely and accurate delivery of parts, contributing to customer satisfaction and efficient dealership operations. The representative provides knowledgeable, professional assistance with parts questions and helps ensure parts are available when needed.

The position requires attention to detail and accuracy in a fast-paced environment, with a focus on customer and technician satisfaction and department profitability. The representative works with the Parts Manager to set monthly and annual department goals and report on progress. The role also involves following applicable regulations and safety procedures for the parts department.

Requirements

• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
• Excellent customer service skills and a genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, a positive team-player attitude, and the ability to interact well with others.
• Excellent oral and written communication skills, including the ability to communicate face-to-face, by phone, or through other means.
• Strong organizational skills and the ability to work in a fast-paced, results-driven environment.
• Computer proficiency.
• Ability to understand, keep abreast of, and comply with regulations affecting the parts department.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and organize data for management analysis.
• Ability to perform arithmetic calculations, compute rates, ratios, and percentages, interpret bar graphs, and calculate figures such as discounts, interest, and commissions.
• Ability to understand and follow work rules and procedures, apply common sense to instructions, and work independently to complete assignments within established parameters.
• Valid driver's license.
• Ability to lift or carry heavy items with an assistance device, stand for prolonged periods, and regularly push, pull, climb, stoop, kneel, reach, grasp, walk, and perform repetitive motions.

Nice To Haves

• Associate's degree or equivalent, with two years of related experience and/or training, or an equivalent combination of education and experience.
• At least one year of experience working in a service drive or at an auto parts retailer or wholesaler.
• ASE Certification.
• i-Car Certification.
• Specific manufacturer's certification.

Responsibilities

• Support retail and wholesale customers and service technicians by ensuring required parts are available and delivered accurately and on time.
• Provide knowledgeable, professional, clear, accurate, and courteous assistance with parts questions.
• Maintain a high level of detail and accuracy while focusing on customer and technician satisfaction and department profitability.
• Work with the Parts Manager to set monthly and annual Parts Department goals and report on progress.
• Follow applicable federal, state, and local regulations affecting the parts department, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
• Ensure proper safety equipment is used.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and career growth and advancement opportunities tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED