Parts Counter Representative

Penske Automotive Group•Hatfield, PA

About The Position

CarShop is seeking a Parts Counterperson to serve as the primary point of contact between the Parts Department and Service Team. The role supports an efficient service department by ensuring technicians receive the correct parts in a timely manner, maintaining inventory, building vendor relationships, and providing strong internal customer service. The position uses computer systems and online resources, including eBay, to locate and source parts. The role requires automotive or parts experience, a valid driver’s license, and the ability to meet the described physical demands. A high school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience, is required. An associate degree and additional related experience or training are preferred. ASE, i-Car, and manufacturer certifications are preferred but not required.

Requirements

Previous automotive and/or parts experience is required.
Working knowledge of automotive parts and inventory management.
Strong computer skills, including experience with online marketplaces such as eBay.
Excellent organizational skills and attention to detail.
Strong communication and customer service skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Dependable, self-motivated, and team-oriented, with a positive attitude and commitment to continuous improvement.
Demonstrated integrity, professionalism, and accountability.
Valid driver's license with a satisfactory driving record.
Ability to pass pre-employment screening, including background and drug testing.
High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
Excellent oral and written communication skills, including the ability to communicate face-to-face, by phone, or through other means.
Ability to define problems, collect data, establish facts, draw valid conclusions, and organize data for management analysis.
Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and interpret bar graphs.
Ability to understand and follow work rules and procedures, apply common sense to instructions, and work independently to complete assignments.
Ability to interact well with others and positively influence department, dealership, and organizational morale.
Ability to lift or carry objects weighing up to or over 35 pounds, or over 50 pounds with an assistance device as required; remain standing for prolonged periods; and regularly push, pull, climb, stoop, kneel, reach, grasp, walk, and perform repetitive motions.

Nice To Haves

Associate degree or equivalent, with two years of related experience and/or training, or an equivalent combination of education and experience.
At least one year of experience working in a service drive or at an auto parts retailer or wholesaler.
ASE Certification (preferred but not required).
i-Car Certification (preferred but not required).
Specific manufacturer's certification (preferred but not required).

Responsibilities

Assist Service Technicians and Service Managers with parts requests.
Maintain an accurate and organized parts inventory.
Source, order, and distribute the correct parts in a timely manner.
Research and secure the best pricing from approved vendors.
Build and maintain relationships with existing vendors and identify new supplier opportunities.
Communicate parts order status and delivery updates to technicians and other departments.
Assist with inventory control, stocking, and organization.
Use computer systems and online resources, including eBay, to locate hard-to-find parts.
Support departmental goals and deliver exceptional internal customer service.
Understand and comply with applicable federal, state, and local regulations affecting the parts department, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know requirements.
Follow work rules, procedures, safety practices, and assigned instructions, and complete assignments independently within established parameters.