Parts Counter Representative

Penske Automotive Group•Fayetteville, AR

22h

About The Position

Chevrolet of Fayetteville, a Penske Automotive Group dealership, is hiring an experienced Parts Counter Representative to support retail and wholesale customers and service technicians. The role ensures timely and accurate parts availability and delivery, contributing to customer satisfaction and smooth dealership operations. The representative provides knowledgeable, professional assistance with parts questions and maintains accuracy while balancing customer and technician satisfaction with profitability. The position also involves setting monthly and annual Parts Department goals with the Parts Manager and reporting on progress. The successful candidate works independently and collaboratively, follows established procedures and applicable regulations, and contributes positively to the department and dealership.

Requirements

High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
At least one year of experience working in a service drive or at an auto parts retailer or wholesaler.
Valid driver's license.
Excellent customer service, communication, interpersonal, and organizational skills.
Computer proficiency.
Ability to communicate effectively orally and in writing, face-to-face, by phone, or through other means.
Ability to understand and comply with applicable parts department regulations, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
Ability to define problems, collect data, establish facts, draw conclusions, and organize data for analysis.
Ability to perform arithmetic calculations involving whole numbers, fractions, decimals, rates, ratios, percentages, bar graphs, discounts, interest, and commissions.
Ability to understand and follow work rules and procedures and carry out written, oral, or diagrammed instructions using common-sense judgment.
Ability to work independently and complete assignments within prescribed routines and accepted practices.
Ability to interact well with others and positively influence workplace morale.
Ability to meet physical demands including prolonged standing; regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and lifting or carrying loads with assistance as needed.

Nice To Haves

Associate's degree or equivalent and two years of related experience and/or training, or an equivalent combination of education and experience.
ASE Certification (preferred but not required).
i-Car Certification (preferred but not required).
Specific manufacturer's certification (preferred but not required).

Responsibilities

Support retail and wholesale customers and service technicians by ensuring required parts are available and delivered accurately and promptly.
Answer parts-related questions with knowledgeable, clear, accurate, and courteous assistance.
Maintain attention to detail and accuracy in a fast-paced environment while supporting customer and technician satisfaction and department profitability.
Set monthly and annual Parts Department goals with the Parts Manager and report on progress.
Follow work rules, procedures, safety practices, and applicable federal, state, and local regulations affecting the parts department.
Process and organize data for management analysis and complete assignments independently within established instructions and practices.
Promote a positive, cooperative atmosphere within the department, dealership, and organization.