Parts Counter Representative

CarShop US-Penske Automotive Group•Hilltown Township, PA

13d•$18 - $20

About The Position

CarShop is seeking a Parts Counterperson to act as the primary point of contact between the Parts Department and Service Team. The role supports efficient service operations by ensuring technicians receive the correct parts in a timely manner, maintaining inventory, developing vendor relationships, and providing internal customer service. The position requires automotive parts knowledge, computer proficiency, strong organization and communication skills, and the ability to work effectively in a fast-paced environment. The employee must meet the physical demands of medium/heavy work, including lifting or carrying items with assistance as described, standing for prolonged periods, regularly pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking, and performing repetitive motions. A high school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience, is required.

Requirements

Previous automotive and/or parts experience.
Working knowledge of automotive parts and inventory management.
Strong computer skills, including experience using online marketplaces such as eBay.
Excellent organizational skills and attention to detail.
Strong communication and customer service skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Dependable, self-motivated, and team-oriented, with a positive attitude and commitment to continuous improvement.
Demonstrated integrity, professionalism, and accountability.
Valid driver's license with a satisfactory driving record.
Ability to pass pre-employment screening, including background and drug testing.
Excellent oral and written communication, including effective communication face-to-face, by phone, or by other means.
Ability to understand and comply with applicable federal, state, and local regulations affecting the parts department, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
Ability to ensure proper safety equipment is used.
Ability to define problems, collect data, establish facts, draw valid conclusions, process data, and organize it for management analysis.
Ability to perform arithmetic and calculations involving units of measure, rates, ratios, percentages, graphs, discounts, interest, and commissions.
Ability to understand and follow work rules, procedures, and written, oral, or diagram-based instructions.
Ability to work independently and complete assignments within given instructions, routines, and accepted practices.
Ability to interact well with others and positively influence department, dealership, and organizational morale.
High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
Ability to meet the role's physical demands, including prolonged standing, lifting or carrying with assistance as described, regular movement and reaching activities, and repetitive motion.

Nice To Haves

Associate's degree or equivalent, two years of related experience and/or training, or an equivalent combination of education and experience.
At least one year of experience working in a service drive or at an auto parts retailer or wholesaler.
ASE Certification.
i-Car Certification.
Specific manufacturer's certification.

Responsibilities

Assist Service Technicians and Service Managers with parts requests.
Maintain an accurate and organized parts inventory.
Source, order, and distribute the correct parts in a timely manner.
Research and secure the best pricing from approved vendors.
Build and maintain relationships with existing vendors and identify new supplier opportunities.
Communicate parts order status and delivery updates to technicians and other departments.
Assist with inventory control, stocking, and organization.
Use computer systems and online resources, including eBay, to locate hard-to-find parts.
Support departmental goals while delivering exceptional internal customer service.