Parts Counter Representative

Penske Automotive Group•Fayetteville, AR

About The Position

Chevrolet of Fayetteville, a Penske Automotive Group dealership, is seeking an experienced Parts Counter Representative to support retail and wholesale customers and service technicians. The role ensures timely and accurate delivery of parts, contributing to customer satisfaction and smooth dealership operations. The representative provides knowledgeable, professional assistance with parts questions and helps maintain accuracy, customer and technician satisfaction, and profitability in a fast-paced environment. The role also works with the Parts Manager to set monthly and annual department goals and report on progress.

Requirements

High school diploma or equivalent, and one year of related experience, or an equivalent combination of education and experience.
Excellent customer service, communication, interpersonal, and organizational skills.
Computer proficiency.
Ability to work independently, follow work rules and procedures, and complete assignments within given instructions and standard practices.
Ability to understand and comply with applicable federal, state, and local regulations affecting the parts department.
Ability to use proper safety equipment.
Ability to define problems, collect data, establish facts, draw valid conclusions, and organize data for management analysis.
Basic arithmetic skills, including calculations involving fractions, decimals, rates, ratios, percentages, discounts, interest, and commissions.
Ability to understand and carry out written, oral, or diagrammatic instructions using common sense.
Ability to interact well with others and contribute positively to department and dealership morale.
Valid driver's license.
Ability to lift and carry items weighing up to or over 35 pounds, with an assistance device available as needed; lifting over 50 pounds requires an assistance device.
Ability to stand for prolonged periods and regularly push, pull, climb, stoop, kneel, reach, grasp, walk, and perform repetitive motions.

Nice To Haves

Associate's degree or equivalent and two years of related experience and/or training, or an equivalent combination of education and experience.
At least one year's experience working in a service drive or at an auto parts retailer or wholesaler.
ASE Certification (preferred but not required).
i-Car Certification (preferred but not required).
Specific manufacturer's certification (preferred but not required).

Responsibilities

Support retail and wholesale customers and service technicians by ensuring required parts are available when needed.
Ensure timely and accurate delivery of parts.
Provide knowledgeable and courteous assistance with parts questions.
Maintain detail and accuracy while supporting customer and technician satisfaction and department profitability.
Set monthly and annual Parts Department goals with the Parts Manager and report on progress.
Follow applicable regulations and safety practices affecting the parts department, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.