Parts Counter Representative

Ward Trucks • Mobile, AL

12d • Onsite

About The Position

Ward International Trucks is seeking a motivated, customer-focused Parts Counter Representative for an inside sales role based at the dealership. The representative assists walk-in and telephone customers with identifying, quoting, and purchasing truck parts. The role requires attention to detail, organization, and a commitment to excellent customer service while helping the dealership meet parts sales goals. Compensation is full-time hourly pay plus commission. Benefits are subject to company policies and eligibility, and professional growth opportunities are available within the family-owned dealership.

Requirements

• Strong communication, telephone etiquette, and customer service skills.
• Basic computer skills and ability to learn parts lookup and inventory systems.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment and work well with a team.
• Dependable and motivated, with a commitment to providing excellent service.

Nice To Haves

• Previous truck parts, automotive parts, or customer service experience.
• Knowledge of International, Isuzu, or heavy-duty truck parts.

Responsibilities

• Assist walk-in customers and answer incoming phone calls to identify and fulfill parts needs.
• Identify correct parts using electronic catalogs, part numbers, VINs, and vehicle specifications.
• Provide accurate pricing, availability information, and quotes.
• Process parts orders, sales transactions, returns, and special orders accurately.
• Recommend appropriate parts and related products to meet customer needs and increase sales.
• Coordinate with parts department staff, service advisors, and technicians to fulfill customer requests.
• Assist with receiving, stocking, organizing, and maintaining inventory as needed.
• Follow up on orders and communicate updates to customers.
• Maintain an organized parts counter and professional customer service area.
• Work toward established sales goals while building lasting customer relationships.

Benefits

• Full-time hourly pay plus commission.
• Benefits package, subject to company policies and eligibility.
• Opportunity for professional growth within an established, family-owned dealership.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed