Parts Counter Representative

Penske Automotive Group•West Palm Beach, FL

40d•Onsite

About The Position

Penske Collision Center, a Penske Automotive Group affiliate, is seeking an experienced Parts Counter Representative to support retail and wholesale customers and service technicians. The role ensures timely and accurate parts availability and delivery, contributes to customer satisfaction and smooth operations, and provides knowledgeable, professional assistance with parts questions. The representative is expected to maintain detail and accuracy, support customer and technician satisfaction while ensuring profitability, and work with the Parts Manager to set monthly and annual Parts Department goals and report progress.

Requirements

High school diploma or equivalent, and one year of related experience, or an equivalent combination of education and experience.
Excellent customer service skills and a genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Excellent communication, interpersonal, organizational, and computer skills.
Ability to communicate effectively orally and in writing, including face-to-face and by phone.
Strong work ethic and ability to thrive in a fast-paced, results-driven environment.
Ability to understand, keep abreast of, and comply with regulations affecting the parts department.
Ability to define problems, collect data, establish facts, draw valid conclusions, and organize data for management analysis.
Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, as well as draw and interpret bar graphs.
Ability to understand and follow work rules, procedures, and written, oral, or diagrammatic instructions.
Ability to work independently and complete assignments within given instructions, routines, and accepted practices.
Ability to interact well with others and positively influence department, dealership, and organizational morale.
Ability to lift over 50 pounds with an assistance device and/or frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed.
Ability to stand for prolonged periods and regularly push, pull, climb, stoop, kneel, reach, grasp, walk, and perform repetitive motions.
Valid driver's license.

Nice To Haves

Associate's degree or equivalent, and two years of related experience and/or training, or an equivalent combination of education and experience.
At least one year's experience working in a service drive or at an auto parts retailer or wholesaler.
ASE Certification.
i-Car Certification.
Specific manufacturer's certification.

Responsibilities

Support retail and wholesale customers and service technicians by ensuring required parts are available when needed.
Ensure timely and accurate delivery of parts.
Provide knowledgeable, clear, accurate, and courteous assistance with parts questions.
Maintain attention to detail and accuracy while focusing on customer and technician satisfaction and department profitability.
Set monthly and annual Parts Department goals with the Parts Manager and report on progress.
Follow applicable federal, state, and local regulations affecting the parts department, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know requirements.
Ensure proper safety equipment is used.