Parts Counter Professional

Toyota Of Scranton•Scranton, PA

About The Position

Toyota of Scranton is seeking a motivated, customer-focused Automotive Parts Counter Professional to support its dealership team. The role serves internal and external customers, handles parts requests and transactions, and helps keep the parts department accurate, organized, and responsive. Candidates may bring automotive parts experience or be willing to learn; the dealership emphasizes teamwork, integrity, professional growth, and exceptional customer service. The advertised earning potential is $65,000 or more. Actual earnings may vary and are subject to the dealership’s compensation structure, performance criteria, and other plan terms; earnings are not guaranteed unless expressly stated in a compensation agreement. Benefits include health, dental, vision, disability, and life insurance; supplemental insurance options; a 401(k) retirement plan; and paid time off. Benefit eligibility, coverage, and plan terms are subject to applicable plans and dealership policies.

Requirements

High school diploma or equivalent.
Customer-first mindset and professional communication approach.
Strong organizational skills and attention to detail.
Dependable, team-oriented approach to daily responsibilities.
Ability to manage priorities in a fast-paced environment.
Willingness to learn, accept feedback, and develop new skills.
Commitment to honesty, accountability, and quality service.

Nice To Haves

Valid driver's license; it is a plus but not required.
Previous automotive parts or dealership experience may be helpful.

Responsibilities

Provide a high level of service to internal and external customers in a time-sensitive manner.
Follow warranty parts procedures, including stamping repair orders for parts returns, collecting failed parts before issuing replacements, and securing and labeling warranty return parts for the warranty manager.
Keep parts stocked in their correct bins and return or relocate any parts found out of place.
Ensure no part leaves the department without being billed out.
Maintain stocked shelves for fast-moving items and technician-retrieved parts.
Participate with the parts manager in maintaining a lost-sales tracking program.
Answer phone calls and provide price quotes and other parts- and accessory-related information.
Pull and fill parts for repair orders.
Deliver parts to technicians when jobs are active, or shelve parts for technicians when vehicles are not yet assigned.
Notify the parts manager about low- and out-of-stock parts or shop materials.
Notify service advisors and customers when special-order parts arrive.
Follow up on back-ordered parts.
Ensure internal parts requests are billed appropriately.
Receive payments from retail customers or obtain credit authorizations.
Follow through on returns and core returns for non-OEM and aftermarket parts.
Help maintain a clean and well-organized department.
Accurately quote parts for repair orders.