Hacienda Ford of Alice-Parts Counter Person

Hacienda Ford of Alice LLC • Alice, TX

14d • Onsite

About The Position

The Parts Counter Person assists internal and external customers with identifying, sourcing, and selling genuine Ford and aftermarket parts. The role supports the service department, body shop, and retail customers by providing accurate parts information, timely fulfillment, and customer service while maintaining inventory accuracy and dealership profitability. This is a full-time position; the schedule may include evenings or Saturdays based on dealership needs. Compensation is a competitive hourly wage and/or commission structure based on experience.

Requirements

• High school diploma or equivalent.
• Working knowledge of automotive systems and terminology.
• Ability to read repair orders and interpret technical information.
• Strong attention to detail and accuracy.
• Basic computer skills.
• Valid driver's license with an acceptable driving record.
• Customer-focused with professional communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Team-oriented with a positive attitude.
• Problem-solving mindset with the ability to research and resolve parts issues.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs. with or without assistance.
• Frequent walking, bending, and reaching within the parts warehouse.
• At least 18 years old.
• Must pass a pre-employment drug screen and undergo a background check.
• Applicant must understand that the 401(k) company match has an annual maximum amount and that earned vacation time is based on total continual employment.

Nice To Haves

• At least 1 year of automotive parts experience; dealership experience is a plus.
• Experience with a dealership management system (DMS) and Ford parts systems.
• Ford dealership parts experience.
• Familiarity with Ford systems such as FMCDealer, PTS, and Ford EPC.
• Experience supporting a high-volume service department.
• Bilingual abilities, where applicable.

Responsibilities

• Assist technicians, service advisors, and retail customers at the parts counter and by phone.
• Identify correct parts using Ford EPC/catalogs, VIN decoding, and service documentation.
• Quote prices, process sales, and generate invoices using the dealership management system (DMS).
• Pull, stage, and deliver parts to technicians in a timely manner to support efficient repair flow.
• Order parts from Ford and approved vendors; track backorders and follow up proactively.
• Receive, stock, and label incoming parts; verify accuracy against packing slips.
• Maintain clean, organized parts, storage, and counter areas.
• Handle returns, cores, warranties, and credits according to Ford and dealership policies.
• Assist with inventory control, including cycle counts and annual physical inventory.
• Promote related parts and accessories when appropriate.
• Comply with all dealership, Ford Motor Company, and safety policies.

Benefits

• Medical, dental, and vision insurance with 100% employer-paid coverage and a variety of plan options; some medical plans feature a $0 deductible and $0 copay upon completion of a baseline visit.
• 401(k) plan with a company match of 50% up to 4% of salary.
• 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• One week of paid vacation in the first year of service, with rollover of 40 hours and a maximum cash-out of 40 hours.
• Three paid sick days per service year, 100% employer paid.
• Six paid holidays per year: New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
• Five-day workweek for sales, parts, and administration positions.
• 90-day and annual one-on-one performance evaluations.
• Employee discounts on new vehicles, parts, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED